Banquet Set Up Houseperson (FT)

Grand Traverse Resort•Acme, MI

About The Position

As a Set-Up Houseperson, you will be responsible for setting up and breaking down all banquet and meeting spaces, maintaining high standards of cleanliness and organization, and providing outstanding service to guests, residents, members, and resort departments. The position requires working flexible and on-call hours as needed, including evenings, weekends, and holidays, and following resort policies, safety practices, and environmental standards.

Requirements

Must be at least 18 years of age.
Valid Michigan driver’s license and ability to be insured under the Resort’s insurance policy.
Must pass a background investigation and drug screen as a condition of employment.
Demonstrate eagerness, enthusiasm, and a positive attitude.
Ability to work effectively in a fast-paced, team-oriented environment.
Strong interpersonal skills and a focus on outstanding customer service.
Willingness to learn and grow in the position and strive for continuous improvement.
Ability to communicate effectively, follow directions, and adapt to changing requirements.
Ability to lift, carry, push, pull, or move up to 100 pounds occasionally, 50 pounds frequently, and 20 pounds constantly.
Ability to stand and walk for extended periods.
Ability to adapt to changing information and requirements driven by group and meeting-room needs.
Ability to comprehend and follow instructions and perform duties under deadlines and changing schedules while remaining focused and professional.

Nice To Haves

High school diploma or equivalent preferred.

Responsibilities

Set up and break down all Banquet Event Order (BEO) functions accurately and on time, both indoors and outdoors.
Maintain cleanliness in banquet function spaces, pre-function areas, and storage rooms, including carpets, walls, doors, windows, and HVAC units.
Keep banquet storerooms neat and organized and stocked with appropriate meeting and food-service supplies.
Transport and store tables, chairs, and other equipment as required.
Refresh meeting rooms according to group and event requirements.
Follow grooming and dress standards in the Employee Handbook; report to work on time, in uniform, and with appropriate tools.
Complete assignments as requested by the Set-Up Supervisor, Head Set-Up Supervisors, Banquet Assistant Managers, or Banquet Manager.
Maintain open communication with supervisors and team members.
Know the locations of fire exits and extinguishers and follow safety rules and regulations.
Follow the resort’s environmental practices, policies, procedures, and standards.
Work flexible and on-call hours as required, including evenings, weekends, and holidays.
Respond positively to instruction and feedback and assist with additional tasks as assigned.
Model GTRS Core Values in all interactions.
Work safely and productively in a fast-paced environment, indoors and outdoors, including in varying weather conditions.
Follow safety policies, procedures, and standards set by OSHA and/or MIOSHA.