Banquet Set Up Houseperson (FT)

Grand Traverse Resort and Spa•Acme, MI

18h

About The Position

As a Set-Up Houseperson, you are responsible for setting up and breaking down banquet and meeting spaces, maintaining cleanliness and organization, and providing outstanding service to guests, residents, members, and resort departments. The position requires work in indoor and outdoor spaces and may involve changing schedules, varied hours, and fast-paced conditions.

Requirements

Must be at least 18 years of age.
Valid Michigan driver’s license and ability to be insured under the Resort’s insurance policy.
Must pass a background investigation and drug screen as a condition of employment.
Demonstrate eagerness, enthusiasm, and a positive attitude.
Ability to work effectively in a fast-paced, team-oriented environment.
Strong interpersonal skills and a focus on outstanding customer service.
Willingness to learn and grow in the position and pursue continuous improvement.
Ability to communicate effectively, follow directions, and adapt to changing requirements.
Ability to exert up to 100 pounds of force occasionally, 50 pounds frequently, and 20 pounds constantly to lift, carry, push, pull, or move objects.
Ability to stand and walk for extended periods.
Ability to comprehend and follow instructions, adapt to changing information and requirements, and perform under deadlines and changing schedules while remaining focused and professional.
Ability to work safely and productively in a fast-paced environment, indoors and outdoors, including exposure to varying weather conditions.
Follow safety policies, procedures, and standards set by OSHA and/or MIOSHA.

Nice To Haves

High school diploma or equivalent preferred.

Responsibilities

Set up and break down indoor and outdoor banquet functions accurately and on time according to Banquet Event Orders (BEOs).
Maintain cleanliness in banquet function spaces, pre-function areas, and storage rooms, including carpets, walls, doors, windows, and HVAC units.
Keep banquet storerooms neat and organized and stocked with appropriate meeting and food-service supplies.
Transport and store tables, chairs, and other equipment as required.
Refresh meeting rooms according to group and event requirements.
Meet the grooming and dress standards in the Employee Handbook.
Report to work on time, in uniform, and with appropriate tools.
Complete assignments from Set-Up Supervisors, Head Set-Up Supervisors, Banquet Assistant Managers, or the Banquet Manager.
Maintain open communication with supervisors and team members.
Know the locations of fire exits and fire extinguishers and follow safety rules and regulations.
Follow the resort’s environmental practices, policies, procedures, and standards; model GTRS Core Values.
Work flexible and on-call hours as required, including evenings, weekends, and holidays.
Respond positively to instruction and feedback and assist with additional tasks as assigned.