Amway Grand Plaza Room Attendant - 1st Shift

AHC Hospitality • Grand Rapids, MI

11d • Onsite

About The Position

The Room Attendant creates guest satisfaction by ensuring each guest room meets the hotel’s 4 Diamond cleanliness standards. The role requires effective time management, flexibility as daily operations change, and attentive communication to address guest needs and requests. The attendant cleans assigned rooms and other areas, maintains equipment and supplies, follows established safety and quality procedures, and works with housekeeping colleagues and supervisors.

Requirements

• Able to work alone or in a team atmosphere.
• Excellent customer service skills and effective listening skills.
• Organizational skills and attention to detail.
• Able to adapt to a fast-paced environment.
• Able to work in a busy and occasionally noisy environment and with frequent dirt, dust, and fumes.
• Able to work varied shifts, including weekends and holidays.
• Able to lift at least 50 pounds repetitively and safely maneuver a housekeeping cart requiring 50 pounds of force.
• Able to arrive on time and prepared to start each scheduled shift.
• High school diploma or equivalent preferred.
• Related experience preferred.

Nice To Haves

• High school diploma or equivalent.
• Related experience.

Responsibilities

• Complete assigned daily cleaning responsibilities and room assignments within allotted time and established quality standards.
• Clean and restock guest rooms, including making beds and cleaning bathrooms.
• Meet room-cleaning production targets, including the stated checkout, stayover, and per-shift room paces.
• Use designated cleaning chemicals safely and in accordance with product labels and OSHA standards.
• Work independently or with a team and follow instructions and workflows from supervisors, expediters, and assigned devices.
• Respond to guest complaints and requests professionally and promptly, and look for opportunities to provide excellent guest service.
• Attend mandatory departmental meetings and read housekeeping department memos.
• Report room maintenance issues, damage, guest policy violations, and guest property left behind to the appropriate staff.
• Communicate with floor supervisors, housemen, team leaders, and managers about needs and work progress.
• Maintain a well-stocked and tidy cart, assigned areas, linen, equipment, and hotel assets according to standards.
• Move and arrange furniture as required by established standards.
• Complete daily projects and deep-cleaning assignments as directed.
• Perform other duties assigned by inspectors, supervisors, or managers.

Benefits

• Discounted downtown parking.
• Free employee meals.
• Hotel and restaurant discounts.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED