Amway Grand Plaza Room Attendant - 1st Shift

AHC Hospitality • Grand Rapids, MI

12d • Onsite

About The Position

The Room Attendant creates guest satisfaction by ensuring each guest room meets the hotel's 4 Diamond cleanliness standards. The role requires effective time management, flexibility in responding to daily operational adjustments, and attentive communication to address guest needs and requests. Room attendants clean and maintain guest rooms and assigned areas, follow established procedures and production standards, report maintenance issues and damages, and provide professional guest service.

Requirements

• Able to work independently or in a team atmosphere.
• Excellent customer service skills.
• Effective listening and organizational skills.
• Able to adapt to a fast-paced environment.
• Able to work in a busy and occasionally noisy environment and with frequent dirt, dust, and fumes.
• Able to work varied shifts, including weekends and holidays; weekend availability is required.
• Detail oriented.
• Able to lift at least 50 pounds repetitively.
• Able to arrive on time and prepared to start work on scheduled days.
• Able to be on feet for eight hours per day and bend, twist, kneel, push, and lift up to 50 pounds.
• Able to use hands and fingers to handle or feel objects, frequently reach with hands and arms, and talk or hear; occasionally sit, stoop, kneel, crouch, or crawl.
• Close, distance, and peripheral vision.

Nice To Haves

• High school diploma or equivalent.
• Related experience.

Responsibilities

• Complete the daily responsibilities and cleaning task list to established quality standards.
• Clean assigned guest rooms within the allotted time and meet production standards, which may range from 12 to 19 rooms per 8-hour shift; the posting also specifies completing 12 vacant dirty rooms within an 8-hour shift.
• Clean checkout rooms at a pace of 35 minutes per room and stayover rooms at a pace of 15 minutes per room.
• Clean and restock guest rooms, including making beds and cleaning bathrooms, according to established quality standards.
• Use designated cleaning chemicals safely and properly according to product labels and OSHA standards.
• Use and maintain equipment properly, including a vacuum, sticky roll, and assigned device.
• Follow the workflow and directions provided by supervisors, expediters, and the assigned device.
• Respond professionally and patiently to guest complaints or requests within a ten-minute timeframe, and look for opportunities to provide exceptional guest service.
• Report room maintenance issues through the issued device and report damages, guest policy violations, and personal property left by guests to the appropriate team members.
• Move and arrange furniture according to established standards.
• Keep the housekeeping cart stocked, tidy, and free of unapproved items.
• Maintain assigned areas, including hallways, windows, elevator landings, and guest rooms, according to safety and quality standards.
• Perform deep cleaning and daily projects as assigned.
• Maintain linen and hotel assets according to established standards.
• Communicate needs and work progress with floor supervisors, housemen, team leaders, and managers.
• Attend mandatory departmental meetings and read housekeeping department memos.
• Perform other duties as assigned by inspectors, supervisors, or managers.

Benefits

• Discounted downtown parking.
• Free employee meals.
• Hotel and restaurant discounts.

What This Job Offers

• Job Type: Part-time
• Education Level: High school or GED