Amway Grand Plaza Housekeeping Runner - 2nd Shift

AHC Hospitality•Grand Rapids, MI

12d

About The Position

The Housekeeping Runner is an integral part of the Housekeeping team and is responsible for delivering requested guest room items to guests and associates during the shift. The role provides friendly, timely guest service, helps maintain clean and properly equipped rooms, replenishes linens and guest amenities, and supports coworkers and hotel operations. This is a part-time position requiring weekend availability. Previous hospitality experience is preferred but not required.

Requirements

Ability to move large and heavy objects, including carts, large bags of linen, ironing boards, furniture, and mattresses.
Ability to read and recognize room numbers.
Ability to communicate effectively with guests and team members verbally or in writing.
Ability to learn, follow, and enforce cleanliness standards for all aspects of a room.
Ability to follow safety procedures and standards and recognize and respond to emergency situations.
Ability to lift up to 75 pounds and push or pull carts weighing up to 150 pounds.
Ability to be on one's feet for eight hours per day.
Ability to bend, twist, kneel, push, and lift up to 50 pounds.
Ability to use hands and fingers to handle or feel objects.
Ability to frequently reach with hands and arms.
Ability to occasionally sit, stoop, kneel, crouch, or crawl.
Availability to work weekends.

Nice To Haves

Previous hospitality experience is preferred but not required.

Responsibilities

Greet guests promptly with friendly and sincere acknowledgment.
Provide guests with information about hotel services, activities, and local attractions.
Address guest complaints and requests professionally and patiently within ten minutes.
Ensure items delivered to guest rooms are clean and in working order.
Check storerooms for items such as pack-and-plays, microwaves, refrigerators, fans, and ozone machines, and ensure items are safe to use.
Report maintenance deficiencies to help keep guest rooms in compliance with hotel standards.
Replenish linens and guest amenities.
Assist coworkers as requested.
Adapt to a fast-paced environment and spontaneous guest requests and business needs.
Maintain a professional appearance and conduct.
Help ensure compliance with applicable federal, state, and local laws, including OSHA, within the scope of the position.
Use gloves and safety glasses as needed, and report defective, damaged, lost, or ill-fitting personal protective equipment or equipment to management.
Maintain regular attendance in accordance with company and site guidelines.
Carry out reasonable requests from a supervisor or management.
Know emergency procedures and how to act in an emergency.