Amway Grand Plaza Laundry Attendant

AHC Hospitality•Grand Rapids, MI

About The Position

The Laundry Attendant helps maintain the cleanliness and quality of guest room and food and beverage outlet linens and terry. The role supports efficient laundry operations by washing, drying, and processing items in a timely manner, and by coordinating with housekeeping and other hotel staff to deliver clean linens and respond to guest and associate requests. The position includes operating and maintaining laundry equipment, following safe handling and storage practices for clean and soiled linens, keeping the laundry area clean and organized, and maintaining assigned daily logs and shift checklists. The attendant should understand basic laundry maintenance and preventative maintenance, and promptly report maintenance issues to Engineering and Housekeeping leadership. The role requires working in a fast-paced environment, responding flexibly to guest and business needs, maintaining a professional image, and following health, safety, and applicable legal requirements. Gloves, safety glasses, and hearing protection are used as needed.

Requirements

  • Strong attention to detail and commitment to cleanliness standards.
  • Ability to operate and maintain laundry equipment.
  • Basic understanding of fabric care and laundry procedures.
  • Excellent organizational and time management skills.
  • Teamwork, communication, and interpersonal skills.
  • Flexibility to work various shifts, including weekends and holidays.
  • Initiative to identify and address laundry-related issues proactively.
  • Commitment to maintaining a positive and efficient laundry operation.
  • Ability to stand for the duration of an eight-hour shift.
  • Ability to push and pull bins weighing upwards of 50 pounds.
  • Ability to use hands and fingers to handle or feel objects and to frequently reach with hands and arms.
  • Ability to occasionally sit, stoop, kneel, crouch, or crawl.

Nice To Haves

  • Previous experience as a Laundry Attendant or in a similar role.

Responsibilities

  • Operate and maintain laundry equipment, including washing machines and dryers.
  • Handle and store clean and soiled linens properly.
  • Keep the laundry area clean, organized, and free of safety hazards.
  • Assist with inventory management and ordering laundry supplies as needed.
  • Coordinate with housekeeping and other hotel staff to ensure timely delivery of clean linens.
  • Respond to guest and associate requests for additional linens or laundry services.
  • Follow health and safety protocols, including proper use of cleaning chemicals.
  • Understand basic laundry maintenance and preventative maintenance, and promptly report maintenance issues to Engineering and Housekeeping leadership.
  • Maintain assigned daily laundry logs and follow shift checklists.
  • Work flexibly in a fast-paced environment in response to guest requests and business needs.
  • Maintain a professional appearance and conduct.
  • Support the hotel's compliance with applicable federal, state, and local laws, including OSHA requirements.
  • Use required personal protective equipment and report defective, damaged, lost, or ill-fitting PPE or equipment to management.
  • Know emergency procedures and how to respond to them.

Benefits

  • Medical insurance
  • Dental insurance
  • Vision insurance
  • 401(k)
  • Paid vacation
  • Discounted downtown parking
  • Free employee meals
  • Worldwide hotel discounts
  • Restaurant discounts
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