Amway Grand Plaza Sales Coordinator

AHC Hospitality•Grand Rapids, MI

About The Position

The AHC Sales Coordinator is an hourly, full-time role supporting group, convention, and social clients throughout their event experience. As a member of the sales team, the coordinator provides administrative and client support, works to exceed guest expectations, and builds positive relationships with clients and colleagues. The position follows a standard Monday through Friday schedule, 8:30 a.m. to 5:00 p.m.; additional hours may occasionally be required according to business demands and department needs, as determined by the Director of Sales. Weekend availability is required. The coordinator supports Sales Managers and fellow coordinators, maintains sales bookings and convention programs in Delphi and CI/TY, handles leads and sales documentation, and helps clients while Sales Managers are away. The role also includes guest-service responsibilities, following hotel policies and safety standards, maintaining an organized work area, and representing the hotel professionally.

Requirements

Become a routine user of Delphi, CI/TY, CVENT, Meeting Broker, and PartnerNet.
Be detail-oriented and able to multitask.
Have knowledge of the hotel layout, products, services, amenities, and history.
Have strong written and verbal communication skills.
Be proficient in Microsoft Office and Excel.
Maintain a professional demeanor and appearance.
Have a team-player attitude and the ability to provide exceptional service to teammates and clients.
Be able to work Monday through Friday, 8:30 a.m. to 5:00 p.m., and outside those hours when necessary.
Be available to work weekends.
Meet the stated physical requirements, including occasionally lifting or moving up to 50 pounds.

Nice To Haves

Hospitality and Tourism Management education is preferred.
Customer service experience is preferred.
Prior hotel and convention sales experience is helpful.
Experience with Delphi and Marriott systems is a plus.

Responsibilities

Provide general sales and administrative support to Sales Managers and fellow coordinators.
Serve as the point of contact for clients when Sales Managers are out of the office, assisting with questions and changes.
Maintain Delphi and CI/TY bookings, including room and meeting-space blocks and date changes.
Complete and submit leads through sources such as CVENT, PartnerNet, and Meeting Broker.
Input convention programs into Delphi and CI/TY in a timely manner.
Navigate the booking lifecycle from building inquiries through contracting and turnover.
Complete supplementary tasks assigned by a Manager.
Generate contracts and proposals for Sales Managers.
Provide room-block history and documentation to Experience Grand Rapids as needed.
Use booking systems to assist managers with cross-property selling.
Assist Sales Managers with special requests for arrivals and VIP guests.
Send welcome and thank-you letters upon request.
Arrange upcoming tours for Sales Managers.
Greet guests warmly and enthusiastically, attend to their needs, and provide fast, courteous service.
Learn and follow hotel policies and procedures, practice safety standards, and report unsafe conditions.
Maintain a well-organized work area and conduct oneself professionally as a goodwill ambassador for the hotel.
Maintain a cooperative, guest-focused attitude and work effectively with colleagues and supervisors.
Follow established guidelines, procedures, and policies.
Maintain good attendance and punctuality and comply with company uniform, grooming, and appearance policies.
Perform other duties as assigned.