Director of Housekeeping

Four Seasons Hotels and Resorts•Atlanta, GA

9d•Onsite

About The Position

Manages the staff of the Housekeeping Department. Interviews, trains and schedules the staff. Conducts Performance Evaluations and disciplines staff when needed. Ensures communications and follow-up on any problems, guest requests or special requirements. Establishes detailed cleaning and preventive maintenance programs to ensure appearance and life of all furniture, fixtures and equipment. Sets and maintains high standards of cleanliness. Assigns staff to complete the needed activities for the day. Monitors staff’s activities to assure that standards are being met, staff is being supported and guest needs are being met. Inspects all areas of responsibility daily. Works directly with outside contracted companies to assure quality and timeliness of work. Resolves customer complaints, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible. Responds to all guest requests in an accurate and timely manner. Coordinates the housekeeping needs of any Condominium or Co-op owners. Interaction with guest will be in person and by phone. Assures the financial goals of the department are being met. Monitors and controls labor expense and other divisional expenses such as Uniforms, Linen, Guest Supplies, Cleaning Supplies and Contract Services. Establishes and maintains accurate inventory records. Participates in periodic Linen, Uniform and Supplies Inventories. Recommends appropriate actions passed on results of inventory. Assures that equipment is properly maintained. Prepares annual budget for labor and operating expense. Proposes items to be included in annual Capital Plan. Assures effective operation of the Laundry/Valet Department. Assists the department when needed. Takes action in all matters related to the safety, security, satisfaction and well being of hotel guests and employees. Responds swiftly and effectively in any hotel emergency or safety situation. Comply with Four Seasons’ Work Rules and Standards of Conduct. Work harmoniously and professionally with co-workers and supervisors.

Requirements

College degree preferably specializing in hotel/restaurant management or equivalent experience is required.
Requires minimum of two years employment in a related position with Four Seasons or another organization.
Proven leadership and supervisory experience.
Requires working knowledge of the Housekeeping aspect of services, policies or operations and generally learn on-the-job.
Requires the ability to operate various computer systems.
Ability to read and speak English in a clear manner.
Requires a working knowledge of division operations and core standards, policies, and standard operating procedures.
Requires reading, writing and oral proficiency in the English language.
Authorization to work in the United States is required, unless the candidate is currently in a managerial role with another Four Seasons location.
Current Four Seasons managers may qualify for an L-1 visa sponsorship.

Responsibilities

Manages the staff of the Housekeeping Department.
Interviews, trains and schedules the staff.
Conducts Performance Evaluations and disciplines staff when needed.
Ensures communications and follow-up on any problems, guest requests or special requirements.
Establishes detailed cleaning and preventive maintenance programs to ensure appearance and life of all furniture, fixtures and equipment.
Sets and maintains high standards of cleanliness.
Assigns staff to complete the needed activities for the day.
Monitors staff’s activities to assure that standards are being met, staff is being supported and guest needs are being met.
Inspects all areas of responsibility daily.
Works directly with outside contracted companies to assure quality and timeliness of work.
Resolves customer complaints, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible.
Responds to all guest requests in an accurate and timely manner.
Coordinates the housekeeping needs of any Condominium or Co-op owners.
Assures the financial goals of the department are being met.
Monitors and controls labor expense and other divisional expenses such as Uniforms, Linen, Guest Supplies, Cleaning Supplies and Contract Services.
Establishes and maintains accurate inventory records.
Participates in periodic Linen, Uniform and Supplies Inventories.
Recommends appropriate actions passed on results of inventory.
Assures that equipment is properly maintained.
Prepares annual budget for labor and operating expense.
Proposes items to be included in annual Capital Plan.
Assures effective operation of the Laundry/Valet Department.
Assists the department when needed.
Takes action in all matters related to the safety, security, satisfaction and well being of hotel guests and employees.
Responds swiftly and effectively in any hotel emergency or safety situation.
Comply with Four Seasons’ Work Rules and Standards of Conduct.
Work harmoniously and professionally with co-workers and supervisors.