Director of Housekeeping
About The Position
The Hilton Madison Monona Terrace is seeking a Director of Housekeeping. In this role, you'll manage and coordinate all facets of Housekeeping throughout the resort by ensuring high levels of guest service and satisfaction with cleanliness and comfort of guest facilities. At Hilton Madison Monona Terrace, we don’t just offer a place to stay — we create unforgettable experiences. Nestled in the heart of downtown Madison, our upscale hotel is renowned for its outstanding service and warm hospitality. But what truly sets us apart is our commitment to our people. Here, you’ll find more than just a job — you’ll discover a supportive community where associates are empowered to grow, succeed, and make a lasting impact. From collaborating with passionate hospitality professionals to learning from experienced leaders, every day brings opportunities to excel. Come be a part of something truly special at Hilton Madison Monona Terrace — where your passion and dedication will shine.
Requirements
- Prior experience in resort housekeeping with four or more years as a Director or Assistant Housekeeper in a property of similar size.
- Bilingual in Spanish is helpful.
- Strong written and verbal communication is required.
- Ability to read and interpret business records, statistical reports and financial information.
- Must be able to work in a fast paced environment.
- Passionate about hospitality and customer service driven.
- Possesses strong organizational /time management skills.
- Able to develop camaraderie with team members.
- Act ethically and honestly in all business practices and builds professional relationships by promoting mutual trust.
- Ability to hold yourself, employees, and organizations accountable for their actions.
- Ability to maintain composure and remain pleasant under high pressure situations.
Nice To Haves
- Degree in hospitality or related field preferred.
Responsibilities
- Lead all recruitment, hiring, onboarding, and staffing initiatives within the Housekeeping Department to ensure appropriate coverage and operational excellence.
- Provide strategic leadership, coaching, training, and development for housekeeping associates and managers, fostering a culture of accountability, engagement, and continuous improvement.
- Oversee associate performance management, including evaluations, recognition, corrective action, and career development planning.
- Develop and manage departmental budgets, labor costs, linen inventories, equipment, and operating supplies to achieve financial and operational objectives.
- Ensure the highest standards of cleanliness, presentation, and maintenance are consistently maintained throughout guestrooms and public areas.
- Drive guest satisfaction by delivering exceptional housekeeping services and proactively addressing service opportunities and guest concerns.
- Maintain accurate room status reporting and collaborate closely with Front Office and Rooms Division leadership to support efficient hotel operations.
- Lead departmental meetings and communicate key performance metrics, service standards, safety initiatives, and operational priorities with housekeeping leadership and associates.
- Analyze departmental performance, including payroll, purchasing, productivity, and quality metrics, implementing action plans to improve results and meet budget goals.
- Partner with cross-functional hotel leaders to support operational excellence, enhance the guest experience, and achieve overall property objectives.
- Other duties as assigned.
Benefits
- Eligible for Department Head bonus
- A free, well-balanced meal every shift
- Room discounts at Marcus Hotels & Resorts and Hilton branded properties
- Discounts at Marcus Hotels & Resorts restaurants, cafes, lounges, golfing, skiing, and spa
- Free parking
- “Two for one” movie theater coupons at Marcus Theatres
- Ability to grow your career and transfer from one property to another
- Early wage access
- Paid time off
- Flexible scheduling
- Medical, dental, and vision insurance (offered after 30 days of employment)
- company-paid life insurance
- employee assistance program offer
- 401k with employer match
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
Associate degree
