Director of Housekeeping

Makeready LLC•San Antonio, TX

4d•Onsite

About The Position

Steeped in tradition and infused with timeless Texas charm, The Menger Hotel seamlessly blends historic grandeur with modern comfort. Its beautifully preserved architecture and elegant interiors echo over 160 years of storied heritage. Located just steps from the Alamo, this Historic Hotels of America landmark stands as a true Texas icon.

Requirements

Prior Housekeeping experience strongly preferred
Prior team leadership experience highly preferred
Thorough understanding of hotel operations and industry standards
Excellent communication skills — professional, personable, and approachable
Exceptional attention to detail with strong organizational skills
Ability to stand and walk for extended periods of time
Comfortable using cleaning chemicals and equipment safely
Ability to lift up to 50 pounds

Responsibilities

Lead, motivate, and develop Housekeeping team members, cultivating a culture of pride and accountability
Ensure proper onboarding, training, and ongoing development of all team members
Plan, organize, and monitor daily operations of the Housekeeping department
Uphold the highest standards of cleanliness, sanitation, safety, and professional conduct
Provide clear direction and consistent expectations to set the team up for success
Maintain open communication that fosters fairness, consistency, and accountability
Review staffing levels to support guest comfort, operational demands, and productivity goals
Conduct performance evaluations and lead team meetings as needed
Utilize the PMS to generate daily room assignments and manage workflow efficiently
Partner with other department leaders to anticipate special requests, events, group blocks, and occupancy patterns
Complete regular inventories to ensure appropriate supply levels and cost control
Maintain a robust inspection program for guest rooms, corridors, and public spaces
Oversee departmental budgets and inventory controls