Data Center Technician Jobs

About The Position

Requirements

• Team lead experience.
• Strong written and verbal English skills for customer-facing communications and relationship building.
• Excellent organizational, administrative, and documentation skills using customer applications and/or Microsoft Office tools.
• 3–15 years of experience in data center operations or a similar technical environment with direct customer interaction.
• Strong hands-on experience with connectorized fiber optic cabling, including single-mode and multi-mode fiber, LC, fan-outs, and structured cabling.
• Demonstrated experience with optical testing and transport troubleshooting.
• Ability to multitask, remain composed under pressure, and adapt in fast-paced, high-availability environments.
• Commitment to safety standards, quality requirements, and operational best practices.
• Ability to lift and move equipment weighing up to 50 lbs.
• Comfort working at heights and in varying environmental conditions.

Responsibilities

• Conduct daily audits of work performed on Ericsson’s behalf at customer data centers and co-locations, and provide immediate feedback to third-party technicians.
• Interact directly with customers through ticketing tools or face-to-face, providing clear reports and updates.
• Assist with fiber installation, decommissioning, break/fix, remediation, and migration activities in data center optical and transport environments.
• Conduct or supervise optical testing and troubleshooting using optical power meters, stabilized light sources, VFLs, OTDRs, and test sets.
• Interpret and execute Methods of Procedure (MoPs), engineering documents, vendor documentation, and network diagrams.
• Read and interpret cut sheets and physical network design documents to ensure accurate port connections and cable management.
• Travel at short notice to non-home-market sites and work there for several weeks at a time, up to 50% of the time.

Benefits

• Annual short-term variable compensation plan bonus opportunity.
• Choice of three medical plan options and a dental plan option, with company credits toward premiums for employees and eligible covered dependents.
• 401(k) plan with an automatic 3% company contribution and matching contributions of up to 4% when the employee contributes at least 5% of eligible pay.
• Company-paid basic life insurance, accidental death and dismemberment coverage, and short- and long-term disability coverage.
• Option to participate in Ericsson’s Stock Purchase Plan.
• Minimum 15 days of accrued vacation, up to 3 personal days per year, 11 annual holidays, 8 hours of volunteer time, and 80 hours of sick time annually.
• Up to 16 weeks of paid maternity leave and 6 weeks of parental or adoption leave at 100% of pay.
• Financial wellness programs, educational assistance, matching gifts, and recognition programs.