Data Center Operations Technician - Memphis

xAI•Memphis, MS

About The Position

As a Data Center Operations Technician at SpaceXSI, you will be responsible for the health of server and network infrastructure at data centers and global points of presence. The role focuses on the operations metrics mean time to detect (MTTD) and mean time to repair (MTTR). The technician is expected to follow directions, learn quickly, pay close attention to detail, be reachable by cell phone, and travel onsite for emergencies as needed. The role also involves understanding assigned equipment and improving server intake and repair processes for greater efficiency.

Requirements

High school diploma or equivalency certificate.
At least 2 years of experience working with server, storage, compute, and network hardware.
At least 2 years of experience troubleshooting and repairing servers and networking infrastructure.
At least 2 years of experience in inventory management, including ordering, receiving, and shipping server and network equipment.
Available to work evenings and weekends as site operational needs require; schedule flexibility is required.
Ability to lift up to 35 lbs unassisted.
Comfortable working at elevated heights up to 50 feet with appropriate safety gear.
Comfortable working in an environment requiring exposure to noise.
Position is subject to pre-employment drug testing and random drug and alcohol testing.
Position is subject to pre-employment and annual post-employment background checks.

Nice To Haves

Strong Linux skills, including navigating directories and filesystems, manipulating files in the shell, configuring user permissions, installing packages and managing software, identifying and applying filesystem types, process management, basic troubleshooting and debugging, and bash or other scripting.
Experience being on-call and ability to respond to critical events as needed.
Experience leading data center infrastructure projects.
Curiosity and willingness to learn new things within the data center field.
Excellent prioritization and time management skills.
Detail-oriented and able to work in a fast-paced environment.
Experience with Oracle.
Experience with inventory management.
At least 4 years of experience in structured copper/fiber cabling.
At least 4 years of experience with power and cooling concepts inside the data center.

Responsibilities

Report to the job site during initial construction and report back to the engineering team as required.
Troubleshoot and monitor servers and networks in data centers and global points of presence.
Rack and stack data center network equipment.
Maintain warehouse inventory and asset management using the internal application.
Label and troubleshoot fiber and optics cables.
Install, troubleshoot, and repair power supply cabling.
Install racks, servers, and switches, including staging racks, cabling, powering up equipment, and handing hardware off to the provisioning team for customer capacity allocation.
Manage, respond to, and resolve data center operations tickets in Jira.
Create and maintain task documentation and standard operating procedures.
Receive and decommission data center hardware.
Manage vendor returns for infrastructure under and out of warranty.
Manage spare parts inventory within the data center.
Define, design, and implement network layouts and solutions within data centers.