Senior Data Center Engineer - Memphis

DigitalOcean • Memphis, TN

1d • Onsite

About The Position

DigitalOcean is seeking a Senior Data Center Engineer to build and scale reliable data center infrastructure for its cloud and AI platform. Based onsite in Memphis, Tennessee, the role owns complex deployments and repairs with limited instruction, serves as an escalation point for difficult and recurring issues, and improves team operations. The engineer mentors technicians and engineers, leads smaller and site-wide projects, and helps establish standards for reliable site operations. The role reports to the Data Center Manager.

The position involves deploying and troubleshooting GPU and AI infrastructure, servers, network and storage hardware, and Linux systems. It also includes reviewing incidents, data center spaces and infrastructure plans, operational documentation, and site metrics; coordinating resources for projects; and ensuring consistent inventory, asset management, and RMA processes.

This is an onsite role. The shift schedule is to be confirmed. The position may involve 12-hour shifts, including evenings, nights, weekends, and holidays, and participation in an on-call rotation. Travel is typically up to 10% domestically, with occasional overnight stays at other sites. Employees must be able to stand throughout the day and lift up to 50 pounds.

Requirements

• Bachelor’s degree or 4 years of equivalent work experience.
• 3 years of experience troubleshooting IT systems.
• Experience deploying and troubleshooting GPU hardware at scale for AI workloads.
• Strong understanding of infrastructure hardware deployment and troubleshooting across networking, hardware, and Linux OS.
• Strong understanding of Linux operating systems and proficiency with bash scripting.
• Working knowledge of data center power and cooling, and a strong understanding of cabling plans and best practices.
• Strong problem-solving skills and comfort performing deep technical dives to resolve issues quickly and efficiently.
• Ability to operate and navigate effectively through ambiguity.
• Experience mentoring or training junior engineers and technicians.
• Willingness to participate in an on-call rotation.
• Ability to travel up to 10% domestically, typically to and from multiple locations during the workday, with occasional overnight stays at other sites.
• May work 12-hour shifts, including non-standard business hours such as evenings, nights, weekends, and holidays.
• Ability to be on your feet all day and lift objects up to 50 lbs.

Responsibilities

• Own complex deployments from start to finish, including GPU and AI infrastructure, servers, network, and storage hardware.
• Serve as an escalation point for troubleshooting complex and recurring hardware, network, GPU, and Linux OS issues.
• Lead reviews of data center events and incidents, use data to identify root causes, and drive fixes to timely resolution and closure.
• Review new data center spaces, cages, and suites against power, cooling, and cabling standards.
• Write, review, and approve operational documentation, runbooks, and procedures, and improve and standardize site procedures.
• Track and report operational metrics and recommend improvements.
• Provide input on hardware, materials, and staffing needs for upcoming projects.
• Lead site-wide projects and mentor Data Center Technicians and Engineers.
• Partner with peers and leaders across teams, sharing knowledge through documentation, demos, and team learning sessions.
• Ensure RMA, inventory, and asset management processes are followed consistently at the site.

Benefits

• Reimbursement for relevant conferences, training, and education, subject to company policy.
• Flexible time off.
• Local team meetups.
• Mental health and well-being support.
• Eligible employees may participate in DigitalOcean’s annual bonus plan; bonus amounts depend on company and individual performance.
• Eligible employees may receive a new hire equity grant, subject to plan terms and local eligibility.
• In participating countries, employees may have the opportunity to participate in the Employee Stock Purchase Program.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior