Data Center Operations Technician - Memphis
About The Position
As a Data Center Operations Technician at SpaceXSI, you will help maintain the health of server and network infrastructure at data centers and global points of presence. The role focuses on mean time to detect (MTTD) and mean time to repair (MTTR), and requires following directions, learning quickly, attention to detail, and understanding the equipment under your care to improve and simplify server intake and repair processes. You must be reachable by cell phone and willing to travel onsite for emergencies as needed. The work includes responding to infrastructure issues and tickets, installing and repairing data center hardware and cabling, managing inventory and assets, and documenting tasks and standard operating procedures. You will also support initial site construction and coordinate hardware handoffs with the provisioning team.
Requirements
- High school diploma or equivalency certificate.
- At least 2 years of experience working with server, storage, compute, and network hardware.
- At least 2 years of experience troubleshooting and repairing servers and networking infrastructure.
- At least 2 years of experience in inventory management and ordering, receiving, and shipping server and network equipment.
- Available to work evenings and weekends as schedules vary with site operational needs.
Nice To Haves
- Strong Linux skills, including navigating directories and filesystems, manipulating files in the shell, configuring user permissions, installing packages and managing software, identifying and applying filesystem types, process management, basic troubleshooting and debugging, and Bash or other scripting.
- Experience being on-call and responding to critical events as needed.
- Experience leading data center infrastructure projects.
- Curiosity and willingness to learn new things in the data center field.
- Strong prioritization and time management skills.
- Attention to detail and ability to work in a fast-paced environment.
- Experience with Oracle.
- Experience with inventory management.
- At least 4 years of experience in structured copper and fiber cabling.
- At least 4 years of experience with data center power and cooling concepts.
Responsibilities
- Report to the job site during initial construction and report back to the engineering team as required.
- Troubleshoot and monitor servers and networks in data centers and global points of presence.
- Rack and stack data center network equipment.
- Maintain warehouse inventory and manage assets using an internal application.
- Label and troubleshoot fiber and optical cables.
- Install, troubleshoot, and repair power supply cabling.
- Install racks, servers, and switches, including staging racks, cabling, powering up equipment, and handing it off to the provisioning team for customer capacity allocation.
- Manage, respond to, and resolve cross-functional data center operations tickets in Jira.
- Create and maintain task documentation and standard operating procedures.
- Receive and decommission data center hardware.
- Manage vendor returns for infrastructure under and out of warranty.
- Manage spare parts inventory within the data center.
- Define, design, and implement network layouts and solutions within data centers.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
