Data Center Technician, Data Center Operations

Apple • Sparks, NV

2d

About The Position

The Data Center Technician installs, services, and maintains Apple IT infrastructure in a 24/7 environment with rapidly shifting priorities, while helping maintain high infrastructure availability. The role provides direct, hands-on support for data center IT infrastructure and internal system components. Success requires collaboration, strong communication, attention to detail, and effective documentation.

The technician supports network connectivity, hardware installation and removal, secure storage-media handling, troubleshooting, diagnostics, and firmware updates. The role also contributes to infrastructure projects and operational improvements, supports service-level objectives, and helps identify conditions that could put Apple customers or business services at risk. Work may involve extended shifts, rotational on-call duties, travel, and use of personal protective equipment and tools in varied data center conditions.

Requirements

• At least 1 year of experience directly supporting IT hardware infrastructure and working inside a production data center environment.
• Experience in hands-on technical support, help desk, logistics, or technical training in computer engineering or a related IT field.
• Experience following established procedures and performing network connectivity tasks, hardware component swaps, or hardware infrastructure installation.
• Experience using and/or supporting computer operating systems.
• Familiarity with productivity applications such as workflow systems, collaboration, email, and scheduling tools.
• Ability to work extended shifts in a data center environment, including heat levels from 79°F to over 105°F, while maintaining appropriate hydration.
• Ability to participate in rotational on-call duties and provide after-hours support as needed in a 24/7 operational environment.
• Ability to work safely at heights using step ladders, podium platforms, and people lifts while following safety protocols.
• Ability to safely use handheld tools such as electric drills, safety cutters, and fiber testing kits.
• Ability to travel to foreign and domestic locations.
• Ability to use appropriate personal protective equipment, including safety shoes, safety glasses, gloves, and facial covering, in environments with varying temperatures.

Nice To Haves

• Technical certifications such as CompTIA A+ or Network+.

Responsibilities

• Establish and support network connectivity; install and remove hardware assets; securely handle storage media; and troubleshoot hardware issues.
• Collaborate with the team and support operations in meeting operational and service-level deadlines.
• Contribute to a positive and effective team environment by sharing information and best practices and aligning on tasks, resources, and plans.
• Communicate effectively with team members, clients, and stakeholders through verbal and written channels.
• Seek ways to improve operational processes and help the team meet performance and service-level objectives.
• Support planning for hardware installation and asset removal and participate in data center infrastructure projects.
• Maintain awareness of conditions that could create risks to Apple customers or business services.
• Perform diagnostics and apply firmware updates to resolve hardware or software issues.
• Provide after-hours support through rotational on-call duties as needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed