Data Center Operations Technician (SiteOps)
About The Position
River AI is seeking a hands-on Data Center Operations Technician to keep the infrastructure supporting its AI systems running reliably. The role focuses on bringing equipment online safely, diagnosing and repairing hardware faults, and minimizing downtime across compute infrastructure. The technician owns day-to-day hardware operations, from receiving and installing equipment to troubleshooting failures and retiring systems, while working with infrastructure engineers and vendors to maintain a safe, organized, and reliable data center. This is an on-site role at an active data center in Palo Alto, California. The facility operates around the clock; shifts may include nights, weekends, and holidays, and the role participates in an on-call rotation. Additional hours may be required during deployments or maintenance windows. The expected base pay is $30–$50 USD per hour, depending on experience and skills.
Requirements
- High school diploma or equivalent.
- At least two years of experience in a data center or comparable mission-critical environment, including hardware, industrial, or manufacturing operations.
- Hands-on experience troubleshooting and repairing server, storage, and network hardware.
- Basic Linux skills, including connecting to servers over SSH and reading logs.
- Working knowledge of rack installation, power cabling, and copper and fiber cabling.
- Careful, methodical approach to safety, procedures, labeling, and verification.
- Collaborative mindset, clear communication, and ownership of issues through resolution.
- Ability to perform physical tasks including lifting equipment weighing up to 50 lb (23 kg), pushing, pulling, bending, kneeling, and using ladders, with or without reasonable accommodation.
- Ability to work in tight spaces, hot and cold aisles, and around loud equipment, including extended periods on your feet.
- Availability for shifts that may include nights, weekends, and holidays, on-call rotation, and additional hours during deployments or maintenance windows.
Nice To Haves
- Experience supporting liquid-cooled server racks.
- Familiarity with NVIDIA GPU-based AI infrastructure, particularly B300 systems or GB300 NVL72 rack-scale platforms.
- Experience deploying, maintaining, or troubleshooting hardware in AI-focused or hyperscale data centers.
Responsibilities
- Monitor servers, network devices, and facility alerts; triage incidents and restore service quickly and safely.
- Diagnose and replace failed components, including drives, memory, power supplies, fans, network interface cards, and optics.
- Use Linux and SSH to inspect logs, investigate faults, and verify that repairs resolve underlying issues.
- Receive, stage, rack, cable, label, and power up servers, switches, and power distribution units, then coordinate handoff for provisioning.
- Complete hardware repairs and on-site support requests, including urgent incidents during on-call shifts.
- Maintain spare-parts inventory and coordinate vendor repairs, warranty claims, and return merchandise authorizations (RMAs).
- Maintain accurate asset records from receipt through decommissioning, conduct physical inventory audits, and support secure hardware disposal.
- Follow site safety procedures and use required personal protective equipment.
Benefits
- Generous health benefits.
- Dental benefits.
- Vision benefits.
- Unlimited PTO.
- Relocation support as needed.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
