Data Center Technician, Data Center Operations

Apple•Sparks, NV

About The Position

The Data Center Technician installs, services, and maintains Apple IT infrastructure in a 24/7 environment with rapidly shifting priorities, helping maintain infrastructure availability. The role provides hands-on support for data center IT infrastructure and internal system components, working collaboratively with technicians, clients, and stakeholders. Attention to detail, effective documentation, communication, and a focus on safety are important to success. The technician establishes and supports network connectivity; installs and removes hardware assets; securely handles storage media; and troubleshoots hardware and software issues, including performing diagnostics and firmware updates. The role supports operational and service-level deadlines, shares information and best practices, and helps maintain an effective team environment. It also supports planning hardware installations and removals, participates in data center infrastructure projects, and remains aware of conditions that could create risk to Apple customers or business services. Appropriate personal protective equipment is required in varied environments and temperatures.

Requirements

Experience in a role involving hands-on technical support, help desk, logistics, or technical training in computer engineering or a related IT field.
Ability to safely work at heights using step ladders, podium platforms, and people lifts while following safety protocols.
Ability to safely use hand-held tools, such as electric drills, safety cutters, and fiber testing kits.
Ability to work extended shifts in a data center environment, withstanding temperatures from 79°F to upwards of 105°F while maintaining appropriate hydration.
Ability to participate in rotational on-call duties and provide after-hours support in a 24/7 operational environment as needed.

Nice To Haves

At least 1 year of experience directly supporting IT hardware infrastructure and working in a production data center environment.
Technical certifications such as CompTIA A+ or Network+.
Experience following established procedures, performing network connectivity tasks, swapping hardware components, or installing hardware infrastructure.
Experience using and/or supporting computer operating systems.
Familiarity with productivity applications such as workflow systems, collaboration, email, and scheduling tools.
Ability to travel to foreign and domestic locations.

Responsibilities

Establish and support network connectivity.
Install and remove hardware assets, and securely handle storage media.
Troubleshoot hardware and software issues; perform diagnostics and apply firmware updates.
Collaborate with the team to meet operational and service-level deadlines.
Share information and best practices with other technicians and help align tasks, resources, and plans.
Communicate effectively with team members, clients, and stakeholders through verbal and written channels.
Seek improvements to operational processes and help the team meet performance and service-level objectives.
Support the planning of hardware installation and removal of assets.
Participate in data center infrastructure projects.
Maintain awareness of conditions that could create risks affecting Apple customers and business services.
Use appropriate personal protective equipment in varied environments and temperatures.
Participate in rotational on-call duties and provide after-hours support as needed.