Data Center Operations Technician 2

Centersquare•Waltham, MA

8d•$85,000 - $96,500•Onsite

About The Position

The Operations Technician 2 provides data center support for internal and external customers, including installations, troubleshooting, monitoring, and documentation. The role works directly with colocation customers and supports critical data center systems and facilities operations. The position is onsite in Waltham, Massachusetts, with a stated schedule of 6 AM to 4 PM, Wednesday through Saturday. Assigned shifts may vary based on site coverage requirements and may include nights, weekends, and holidays. On-call work and overtime may be necessary depending on workload requirements. The position involves installing, testing, terminating, and troubleshooting copper, fiber, and coaxial cabling; completing equipment installation and removal projects; and documenting work in a ticketing system. Additional duties may include customer tape backup handling and transfers, physical security and access monitoring, maintaining the cleanliness and appearance of the raised floor, and shipping and receiving. The role requires operational and technical experience in an IT environment, cable installation and testing skills, knowledge of networking fundamentals and operating systems, and effective communication and organizational skills. A college degree is preferred but not required. The employer does not sponsor visas for this role.

Requirements

At least 2 years of operational and technical experience in an IT environment.
2 to 3 years of experience installing, testing, and terminating copper, fiber (multi-mode and single-mode), and coaxial cable.
Working knowledge of OSI layers, the TCP/IP model, and associated protocols such as DNS.
Strong troubleshooting skills for Layer 1–3 issues, including physical, data link, and network layers.
Thorough understanding of TIA/EIA-568 and IEEE 802.3 Ethernet fundamentals.
Experience navigating UNIX and Windows operating systems, including general commands and knowledge of system programs and processes.
Excellent communication and organizational skills.
Ability to work as a strong team player.
Security clearance through a government or other agency background check may be required for customer support.
Ability to lift hardware equipment up to and in excess of 50 pounds; standing, bending, and kneeling are required as needed.

Nice To Haves

College degree (preferred, not required).
IT certification and/or familiarity with BICSI.

Responsibilities

Work directly with colocation customers to isolate and troubleshoot issues.
Install and troubleshoot copper and fiber cross-connects, and run cable bundles throughout the data center.
Perform Layer 1 cable testing, including light testing, continuity testing (Transmit/Receive), DB Loss Level, and head-to-head testing; terminate and test cabling using connectors such as LC/SC and RJ45.
Document work thoroughly in a ticket system in support of customer requests and installation tasks.
Manage and prepare incoming and outgoing customer tape backups and rotations, including offsite transfers.
Monitor critical systems using the Building Monitoring System and provide visibility and support to the Facilities Team.
Follow global policies and procedures and escalate events promptly to the appropriate team.
Execute installation and de-installation projects, including racking and stacking equipment, dressing cables, and labeling.
Use ladders and hand tools as required.
Perform additional duties as assigned, including physical security and access control, raised-floor cleanliness and cleanup, and shipping and receiving.