Coordinator Jobs

About The Position

Requirements

• Experience in customer service, volunteer coordination/management or related background.
• Heart for ministry and comfort working with poor and homeless individuals and families.
• Highly computer literate with strong background with word processing, PowerPoint, spreadsheet, database, and e-mail software.
• Excellent written and verbal communication skills in English.
• Ability to work both independently as an energetic self-starter and within a multi-disciplinary framework.
• Ability to articulate Metropolitan Ministries’ mission, program, and needs to the community to both individuals and large groups.
• Excellent organizational skills, high attention to detail, ability to plan events and maintain systems in an efficient and cost-effective manner.
• Demonstrates maturity and sensitivity to issues of faith, culture, and other sources of diversity.
• Hearing and speaking ability which allows for effective oral communication.
• Physical, emotional and spiritual stamina to handle job-related issues and stress.
• Ability to walk and climb stairs and to lift 30 lbs.
• Physically able to work in outdoor/temporary shelter environment considering the local climate and its normal fluctuations.
• Must demonstrate legal authorization to work in the United States.
• Must have reliable transportation for community site visits with mileage reimbursement provided.
• Must pass applicable pre-employment background screening.
• While overall 40 hours/week must have the ability to accommodate a flexible work schedule during the holidays (October-December), on weekends, evenings, and special events.

Nice To Haves

• Bachelor’s degree preferred but not required.
• Bilingual preferred but not required.

Responsibilities

• Provide a warm, welcoming, and hospitable experience for volunteers, visitors, and community groups while delivering excellent customer service in alignment with Metropolitan Ministries' values and Metro Spirit standards.
• Manage volunteer check-in, registration, and scheduling processes utilizing the Volunteer Management System; assist volunteers with account setup, registration, and service opportunities.
• Coordinate volunteer placements to ensure appropriate staffing for holiday programs, special events, and service opportunities throughout Hillsborough, Pasco, and Pinellas Counties.
• Facilitate volunteer orientations and training sessions, communicating organizational mission, expectations, safety procedures, and service assignments.
• Build positive relationships with individual volunteers, volunteer leaders, and community groups to enhance engagement, retention, and long-term connection to Metropolitan Ministries.
• Assist in supporting Holiday Volunteer Leaders to meet seasonal volunteer needs.
• Partner with ministry departments to assess volunteer needs, develop meaningful service opportunities, and ensure volunteers are effectively deployed to support operational goals.
• Serve alongside Holiday teams at community sites throughout Tampa Bay, providing volunteer support and representing Metropolitan Ministries in the community.
• Support volunteer stewardship efforts through recognition activities, appreciation events, impact sharing, and follow-up communication.
• Collect volunteer feedback and assist with volunteer evaluations, surveys, and reporting to identify opportunities to enhance the volunteer experience and improve program effectiveness.
• Maintain accurate volunteer records, participation data, service hours, and engagement metrics.

Benefits

• Mileage reimbursement provided.