Control Room Operator
Aristocrat Gaming • Lansing, MI3d • Onsite
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Control Room Operator
Aristocrat Gaming•Lansing, MI
•Onsite
About The Position
Aristocrat is seeking a passionate Control Room Operator to join their energetic team. This role is vital in preserving the integrity and seamless operation of their gaming systems. The company emphasizes a dedication to quality and a cooperative workplace, offering a chance to make a meaningful impact in customer service.
Requirements
- High School Diploma or equivalent experience
- Proficiency with computer systems and applications
- Demonstrated experience in data reporting
- Previous experience as a control room operator or in a similar role
- Highly developed verbal, interpersonal, and written communication skills
- Positive attitude with the ability to maintain a friendly, professional, and courteous demeanor
- Demonstrated accuracy with a consistent attention to detail
- Ability to make decisions, show discretion, and take initiative when management is not present
- Excellent grammatical and typing/data entry skills with an emphasis on accuracy
- Organized with proven time-management skills
- Ability to remain focused and organized
- Dedication to Company standards and values
- Outstanding customer service skills
- Ability to follow detailed protocols
Responsibilities
- Meet monthly performance goals for accuracy, quality, efficiency, and important metrics
- Prepare timely internal reports of system and operational incidents
- Handle all job duties in strict adherence to policies and procedures
- Complete tasks according to system directives
- Monitor the health of the operating system
- Record activities and archive daily logs
- Participate in testing and reporting activities
- Provide timely feedback regarding system and equipment failures or client concerns
- Maintain information confidentiality
- Adopt and promote things we value
- Stay current on all new developments and procedures regarding protocols
- Work towards set goals and targets
- Open production tickets for system issues
Benefits
- health insurance
- dental insurance
- vision insurance
- paid time off
- 401(k) plan with employer matching
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
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