Control Room Operator Courts- Sheriff's Office

Salt Lake County•Salt Lake City, UT

19h•Onsite

About The Position

The Control Room Operator monitors and controls security access and movement into, out of, and within the jails. The position works in a secure court facility and requires constant attention to safety and security while working around prisoners. It involves responding to alarms and emergencies, operating electronic security systems, communicating with staff and the public, and maintaining logs and reports. The role requires sitting for long periods, reaching, working with hands, and handling stressful situations that may pose danger to the life, body, or health of others. The successful applicant must pass a fingerprint-based background check, enroll in the continuous RAP Back program, receive a verified negative pre-employment drug test, and be subject to random and potentially post-accident or reasonable-suspicion alcohol and drug testing.

Requirements

Two years of directly related experience, such as law enforcement, facility protection, security, dispatch, corrections, loss prevention, video surveillance, or call center work.
Pass a required fingerprint-based background check and enroll in the continuous RAP Back program in accordance with County Human Resources policy requirements.
Receive a verified negative result on a mandatory drug test before starting; be subject to random alcohol and drug testing and potentially post-accident and reasonable-suspicion testing.
Knowledge of custody and control principles, practices, and techniques; prisoner behavior patterns and legal rights; secure-facility sally port controls, cell locks, and control panels; and safety hazards and precautions.
Ability to communicate clearly and concisely orally and in writing; respond to multiple information requests under established policies, laws, and ordinances; observe and react effectively to security situations and emergencies; and make decisions in life-threatening situations.
Ability to handle multiple tasks and complete work in a timely manner.
Ability to operate video and alarm equipment, control panels and related software, job-related computer software, and standard office equipment.
Ability to understand and apply oral, written, illustrated, or demonstrated instructions and maintain highly confidential jail-security information.
Obtain and maintain BCI certification.
Clearly hear without correction in either ear and have visual acuity for far, near, and peripheral sight, including depth perception and color vision.
Ability to handle emergencies or crises, including callouts.

Responsibilities

Control employee, prisoner, visitor, and volunteer access to secure doors, booking and visiting areas, units, halls, and high-traffic areas.
Remotely monitor movement throughout jails, identify emergencies, request correctional or medical responses, and expedite access through the jail.
Observe prisoners in housing-unit common areas, booking, visiting, halls, other jail areas, and secure exterior perimeters.
Respond to panel alarms, tour time-outs, and intercom communications; perform all-calls; initiate remote lockdowns or facilitate emergency evacuations using override or manual protocols.
Receive and dispatch information, requests, and instructions as directed by supervisors or commanders, including callouts for specialized units.
Participate in testing alarms, doors, and elevators, and monitor electronic security systems for alarms and problems.
Greet visitors and volunteers at the Administration Desk, answer phones, compile reports, and assist the public.
Monitor and test camera recording equipment; download and copy video.
Monitor and control facility radio traffic, including shutting down non-emergency traffic during crises.
Prepare daily logs and reports and enter information into databases to document daily activities.