Control Room Operator Jail- Sheriff's Office
About The Position
The Control Room Operator monitors and controls security access and movement into, out of, and within the jails. The role operates in a secure correctional facility and requires constant attention to safety and security while working around prisoners. Operators respond to alarms and emergencies, monitor video and electronic security systems, control facility access and radio traffic, communicate with staff and the public, and maintain logs and reports. The position requires successful completion of a fingerprint-based background check and enrollment in the continuous RAP Back program, a negative pre-employment drug test, and participation in random and, when applicable, post-accident or reasonable-suspicion alcohol and drug testing.
Requirements
- Two years of directly related experience, such as law enforcement, facility protection, security, dispatch, corrections, loss prevention, video surveillance, or call center work.
- Pass a required fingerprint-based background check and enroll in the continuous RAP Back (Record of Arrest and Prosecution Back) program in accordance with County Human Resources policy requirements.
- Receive a verified negative result on a mandatory drug test before starting; the position is also subject to random alcohol and drug testing and may be subject to post-accident and reasonable-suspicion testing.
- Knowledge of custody and control principles, practices, and techniques; prisoner behavior patterns and legal rights; secure-facility sally port controls, cell locks, and control panels; and safety hazards and precautions.
- Ability to communicate clearly and concisely orally and in writing; respond to multiple information requests in accordance with policies, laws, and ordinances; recognize and react effectively to security situations and emergencies; and make decisions during life-threatening situations.
- Ability to handle multiple tasks and complete work in a timely manner; operate video and alarm equipment, control panels, related software, job-related computer software, and standard office equipment; understand and apply instructions; and maintain confidential jail-security information.
- Obtain and maintain BCI certification.
- Hear clearly without correction in either ear and have visual acuity for far, near, and peripheral sight, including depth perception and color vision.
Responsibilities
- Control employee, prisoner, visitor, and volunteer access to secure doors, booking and visiting areas, units, halls, and high-traffic areas.
- Remotely monitor movement throughout the jails, identify emergency situations, call for correctional or medical emergency response, and expedite access through the jail.
- Observe prisoners in housing-unit common areas, Booking, Visiting, halls, other jail areas, and secure exterior perimeters.
- Respond to panel alarms, tour time-outs, and intercom communications with prisoners and staff; make all-calls; remotely lock down a unit or facility; and facilitate emergency evacuations using override or manual protocols.
- Receive and dispatch information, requests, and instructions as directed by supervisors or commanders, including callouts for specialized units.
- Observe and participate in testing alarms, doors, and elevators, and monitor electronic security systems for alarms and problems.
- Greet visitors and volunteers at the Administration Desk, answer phones, compile reports, and assist the public.
- Monitor and test camera recording equipment and download and copy video.
- Monitor and control facility radio traffic, including shutting down non-emergency traffic during crises.
- Prepare daily logs and reports and enter information into databases to capture daily activities.
Benefits
- $1 per hour worked in environmental pay.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
