Control Room Operator

JSM & ASSOC LLC•Nashville, TN

6d•Onsite

About The Position

JSM Airport Services, LLC is seeking a highly motivated Control Room Operator at Nashville International Airport (BNA). This career-track coordination support role assists in maintaining the airport’s Baggage Handling Systems (BHS). The company expects a commitment of at least one year and describes the opportunity as a long-term professional future with the company. The operator monitors BHS conditions, responds to system alarms and events, coordinates personnel and resources, and communicates with stakeholders about BHS-related inquiries. The role uses control-room equipment and interfaces to monitor operations and baggage routing, record events, follow startup and fallback procedures, and notify appropriate personnel when equipment fails. Safety and compliance training is required. This is a full-time position with weekly pay and a starting hourly rate of $21.00, depending on experience. The operation runs 24 hours a day, seven days a week. Employees must work their assigned schedules; holidays are included when they fall on a scheduled workday, and shift assignments are based on airport and company requirements.

Requirements

High school graduate or GED.
Ability to read, write, speak, and understand English.
Experience with computer software applications such as MS Office or ERP systems.
Excellent communication and problem-solving skills, including the ability to remain composed under stress and offer solutions.
Ability to interact professionally with a diverse group, including executives, managers, and subject matter experts.
Excellent organizational skills and ability to manage time effectively to meet deadlines.
Versatility, flexibility, and willingness to work with constantly changing priorities.
Ability to work independently and as a member of various teams.
Ability to work as scheduled in a 24-hour, seven-day-a-week operation, including holidays when they fall on a scheduled workday.
Ability to stand and/or walk for extended periods; frequently sit, stand, push, pull, stoop, kneel, crouch, reach, or crawl; and lift up to 50 pounds.
Required vision abilities may include close, distance, color, peripheral, and depth vision, and ability to adjust focus.
Must successfully pass a drug screen, valid driver's license check, background check, required federal fingerprinting, security threat assessment, and airport security badging for continued employment.

Responsibilities

Report BHS alarms and events; inspect, clear blockages or jams, and repair failed equipment as appropriate.
Coordinate personnel and resources to maintain minimum service requirements.
Coordinate with stakeholders regarding BHS-related inquiries in person or by telephone, courteously and efficiently.
Remain attentive to the condition of the entire BHS and respond immediately to events, possible blockages, or unusual behavior, including jams, E-stops, faults, security issues, equipment malfunctions, incorrect operation, incorrect baggage routing, and power outages.
Use equipment and interfaces in the BHS control room, including Windows workstations, customized applications for monitoring operations and baggage routing, radios, and telephone systems.
Report and record the schedule of events.
Follow startup procedures.
Implement call-tree notifications in response to equipment failures.
Implement fallback procedures in accordance with adopted practices.
Complete required safety and compliance training.
Perform other reasonable ancillary duties to support the operation and customer.