Contract Manager Jobs

About The Position

Requirements

• 7+ years of progressive experience in event production, program management, experiential events, client services, or a related environment
• Proven experience leading the delivery of complex client programs or events with accountability for execution outcomes
• Demonstrated experience managing program budgets, financial performance, scope, and reconciliation
• Experience leading cross-functional teams through complex program planning and execution
• Strong experience managing client relationships throughout the program lifecycle
• Demonstrated experience identifying and managing operational, financial, vendor, and program risks
• Experience directly managing and developing team members, including coaching, performance feedback, and development planning
• Experience working within structured delivery processes, operational playbooks, and established standards
• Experience managing vendors, freelancers, and external partners within complex program environments
• Strong program leadership with the ability to connect multiple workstreams, maintain the big picture, and drive complex programs forward
• Exceptional client relationship skills with the confidence to manage expectations, navigate difficult conversations, and build lasting trust
• Strong people leadership and coaching skills with a genuine interest in helping others grow and perform at their best
• Strong financial acumen with the ability to manage budgets, control scope, monitor costs, and protect program profitability
• Exceptional organization and project management skills with the ability to manage multiple programs, timelines, priorities, and stakeholders
• Strong judgment and problem-solving skills with the ability to anticipate risk, make timely decisions, and know when to escalate
• Clear and confident communication across clients, team members, leadership, vendors, and partners
• Calm and adaptable under pressure, maintaining perspective and leadership through changing priorities and live program challenges
• Collaborative leadership style that creates accountability while bringing different people and disciplines together around a shared goal
• Process-driven mindset with a commitment to quality, consistency, continuous improvement, and exceptional delivery

Nice To Haves

• Post-secondary education in Event Management, Hospitality, Business, Project Management, or a related discipline is an asset
• Professional certifications in project or program management, such as PMP or equivalent, are an asset
• Bilingual French/English capabilities are an asset

Responsibilities

• Lead complex event programs from planning through execution and close, maintaining accountability for the overall program plan, objectives, timelines, and delivery
• Build trusted client relationships, proactively managing communication, expectations, decisions, feedback, and evolving program needs
• Lead cross-functional program teams, creating clarity across responsibilities, priorities, milestones, dependencies, and next steps
• Maintain visibility across all program workstreams, identifying gaps, risks, competing priorities, and decisions required to keep delivery moving
• Own assigned program budgets, scope, financial performance, and reconciliation while protecting approved budgets and company-defined margin targets
• Identify and manage operational, financial, vendor, contractual, safety, client, and attendee risks throughout the program lifecycle
• Lead program readiness, ensuring teams, vendors, documentation, contingency plans, and program elements are prepared for successful execution
• Provide direct people leadership to Producers and Coordinators, setting clear expectations and providing regular coaching, feedback, and development support
• Support the growth of team members through development plans, skills progression, stretch opportunities, and increasing levels of ownership
• Partner with Experience leadership and resourcing teams to ensure programs are staffed appropriately based on requirements, capacity, capability, and development opportunities
• Reinforce ELP’s processes, playbooks, tools, and delivery standards while identifying opportunities to continuously improve how we work
• Lead post-program reviews and translate client feedback, program learnings, and delivery challenges into stronger future programs

Benefits

• Generative AI is used to help confirm that applicants meet minimum requirements through screening questions; all qualified resumes are reviewed by a Human Resources professional.