Concierge Jobs

About The Position

Requirements

• Be at least 18 years old.
• Be able to stand, run, and carry items weighing up to 50 pounds if needed.
• Communicate effectively in writing and verbally, using a friendly and professional approach.
• Thrive in a fast-paced environment and help resolve customer issues positively.
• Be able to read, comprehend, and communicate effectively through verbal and written correspondence.
• Work professionally and courteously in a team environment.
• Maintain a professional and friendly demeanor with residents and provide resolution to resident issues as needed.

Nice To Haves

• High school degree or GED equivalent.
• At least 1 year of concierge experience.
• At least 1 year of customer service experience.

Responsibilities

• Greet residents, guests, visitors, prospective residents, and on-site inquiries cordially.
• Follow property-specific procedures for receiving and signing for deliveries, recording package arrival details, and informing residents within a day.
• Advise and remind residents and guests of applicable property rules and regulations.
• Answer resident requests, phone calls, questions, and concerns, and help resolve issues positively and professionally.
• Follow property procedures for resident, guest, and vendor access.
• Complete and document the daily shift report.
• Maintain a neat and orderly concierge desk, free of debris and trash.
• Meet company standards for wearing the uniform, using the company greeting, answering questions, resolving issues, and thanking customers.
• Report accidents, policy violations, safety hazards, and unusual occurrences to the local manager in a timely manner.
• Assist with community arrangements, including move-in and move-out procedures.
• Maintain local knowledge and information sources relevant to residents, including transportation, entertainment, and facilities.
• Treat residents and others respectfully, respond politely to inquiries, and handle complaints with care.
• Complete small cleaning or maintenance tasks and other special projects when assigned by local management.
• Perform other duties as assigned based on operational needs.

Benefits

• Free parking while working at an assigned Propark location.
• Flexible scheduling.
• Paid holidays.
• Wellness benefits according to city or state mandates.
• Free, confidential employee assistance program for employees and their families, available 24/7, including three free counseling sessions for each employee and each household family member.
• For full-time employees: paid vacation and an extra day off on their birthday.
• For full-time employees: benefits package including medical, HSA, FSA, dental, vision, six supplemental insurance options, commuter benefits, pet insurance, and 401(k).
• Seven paid holidays: New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day, and a floating birthday holiday.