Guerlain Spa Retail Concierge

AccorHotel • Boston, MA

6d • $27 - $30

About The Position

The Guerlain Spa Concierge welcomes guests to the Spa and ensures each guest experience is personalized and seamless. The role provides knowledgeable recommendations and promotes a calm, tranquil environment throughout guests’ visits. The concierge handles guest reception, spa reservations, payments, retail sales, and guest escorts while maintaining the spa reception area and following Raffles brand, department, grooming, and service standards.

Requirements

• At least 2 years of experience in a luxury hotel or spa front-of-house position.
• Computer literacy; knowledge of spa reservation systems is preferred.
• Previous experience in luxury retail sales, preferably in a luxury spa environment.
• Strong luxury guest service skills, excellent product knowledge, and ability to promote and recommend spa retail products.
• Passion for guest care.
• Personal interest in spa treatments and a holistic lifestyle.
• Telephone skills, ideally including reservation handling.
• Ability to work within a team with rotating shifts.
• Ability to stand for an extended period.

Nice To Haves

• Knowledge of spa reservation systems.
• Luxury retail sales experience in a luxury spa environment.

Responsibilities

• Provide a warm welcome and personalized service to all guests visiting the Spa.
• Check in and check out spa guests and handle payment transactions for treatments and retail products.
• Handle telephone reservations in line with service standards and proper telephone etiquette.
• Ascertain guest satisfaction upon departure.
• Escort guests to changing rooms, the relaxation area, and the swimming pool.
• Complete opening and closing duties professionally and accurately.
• Keep the spa reception area clean and uncluttered, and ensure the retail display is elegantly presented and replenished.
• Ensure payment transactions are accurate at the end of each shift and report discrepancies to the immediate supervisor.
• Schedule spa reservations and upsell treatments to maximize room and therapist utilization.
• Provide retail recommendations tailored to guests’ specific needs.
• Report accidents and injuries to management.
• Adhere to Raffles brand standards, department procedures, and spa service standards.
• Maintain a tidy, professional uniform and appearance in line with grooming standards.
• Perform other duties as assigned.

Benefits

• Employee benefit card offering discounted rates at Accor properties worldwide for the employee and family.
• Medical, dental, vision, and life insurance.
• Personalized development opportunities across Accor’s brand portfolio.
• Opportunity to make a difference through Corporate Social Responsibility activities.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed