Weekend Evening Concierge (Saturday-Sunday, 3-11p) - Washington, D.C.

Bozzuto - Part-Time Roles•Washington, DC

About The Position

The Weekend Evening Concierge is the first point of contact for prospective residents and residents returning home. The role focuses on creating stellar first impressions, building positive relationships, personalizing interactions, and helping customers feel at home. The position works Saturday and Sunday from 3 p.m. to 11 p.m. Responsibilities include assisting residents and prospects, coordinating resident events, maintaining a positive community experience, promoting the community through social media, encouraging online reviews, and organizing front desk operations and shared spaces. The position is eligible for additional bonus opportunities.

Requirements

At least 2 years of experience in a hospitality, retail, travel, or hotel environment.
Outstanding written and verbal communication skills.
A sharp professional appearance.
Competence with various software, apps, and computer programs.
Attention to detail and the ability to anticipate customer needs.
A customer-focused mentality.
Ability to lift up to 25 pounds.

Responsibilities

Solve problems and provide timely assistance to residents and prospects with care.
Plan and execute meaningful events and activities that engage residents and foster a sense of community.
Build brand loyalty by ensuring a consistently positive experience and a meticulously cared-for community.
Generate awareness, interest, and excitement through social media.
Encourage satisfied customers to write reviews on social networking sites.
Organize front desk logs, package rooms, club room reservations, and freight elevators.
Work the specified weekend evening shift.