Concierge (Weekend Evenings: Friday, Saturday, Sunday 4-8)

Ciel Princeton LLC•Monmouth Junction, NJ

8h•Onsite

About The Position

The Concierge is the first impression of the Community and is responsible for welcoming visitors, arranging property tours, answering a multi-line telephone, and providing clerical support to administrative staff. The role assists residents, family members, and guests with general requests; shares information about the property’s services and programs; and supports the Community’s marketing efforts through positive interactions during tours and telephone calls. The Concierge also handles mail and routine office tasks, maintains an orderly reception area and lobby, and may provide assistance serving resident meals in the dining room. The position reports to the Business Office Manager and is scheduled for weekend evenings: Friday, Saturday, and Sunday, 4–8.

Requirements

High school diploma or equivalent preferred.
Able to read, write, and understand English and follow written or oral instructions.
Able to make independent decisions when circumstances warrant and remain calm during emergencies.
Able to deal professionally with personnel, residents, family members, visitors, and the general public.
Knowledge of administrative practices, processes, and guidelines.
Experience using computer software, including Microsoft software.
Patience, professionalism, a cheerful disposition, enthusiasm, and willingness to interact with residents, staff, and visitors at their current maturity level.
Able to continuously walk and stand; sitting is infrequent.
Able to constantly lift, carry, and push 0–25 pounds.
Able to frequently climb stairs, with an elevator available as an alternate resource if available.
Able to frequently bend at the waist, knees, hips, and spine; may frequently manipulate weights of 25 pounds or more.
Able to frequently squat to reach below the knee; may need to lift 25 pounds or less.
Able to occasionally twist or rotate at the trunk, hips, knees, and neck while manipulating weights of 25 pounds or more.
Able to reach frequently, including occasional overhead reaching while manipulating up to 10 pounds and reaching below the waist while manipulating 25 pounds or more.
Able to read clearly with or without corrective lenses.
Able to hear telephones, audible alarms, bells, and signals related to resident safety, with or without hearing devices.
Strong command of English sufficient to read, write, and interpret administrative information.
Able to perform work both indoors and outdoors.

Nice To Haves

High school diploma or equivalent.

Responsibilities

Greet visitors seeking information about the property and respond to inquiries or requests from people meeting with administrative personnel.
Direct visitors to the appropriate office or resident apartment.
Assist residents, family members, and guests with general requests.
Arrange property tours for spontaneous visitors and individuals with appointments.
Answer telephones, record information, and channel calls or messages appropriately.
Maintain knowledge of the property’s services, programs, and other pertinent information.
Handle the mail meter, stamps, copying, and other office-operation tasks.
Process incoming mail, sort property mail, and distribute mail to mailboxes.
Keep the reception area neat and orderly; maintain current property literature and remove excessive or outdated literature from the lobby.
Ensure coffee and refreshments are fresh and readily available.
Perform clerical duties for property staff as directed by the supervisor.
Provide assistance serving resident meals in the dining room when requested.
Support the Community’s marketing efforts through positive interactions during tours and telephone contact with the public, and as directed by a supervisor.
Immediately communicate observed or suspected changes in a resident’s condition to a supervisor.
Maintain a safe work environment for staff, residents, and guests by following established safety standards.
Encourage teamwork through cooperative interactions with coworkers and other departments.
Support a positive and professional image through actions and dress.
Perform other duties consistent with the position as assigned.