Weekend Opener - Saturday & Sunday

Fitton Clubs•Hermitage, PA

23h

About The Position

Planet Fitness is seeking a motivated, part-time Member Services Representative for weekend morning shifts on Saturday and Sunday. The role provides customer service to members, prospective members, and guests, helping create an exceptional “Judgement Free” experience. Bilingual English/Spanish applicants are encouraged to apply. The representative handles front desk and membership activities, responds to questions, processes purchases and membership-related transactions, and helps keep the club clean and orderly. The position requires maintaining CPR/AED certification and the physical ability to assist during a medical emergency. Compensation is $11.00 per hour. Benefits listed include free uniforms, paid time off, training and development, wellness resources, flexible scheduling, and a free Black Card membership. The position is at a Planet Fitness franchise location; franchisees are responsible for employment matters.

Requirements

Exceptional customer service skills and the ability to interact positively and professionally with members and coworkers while exceeding member expectations.
Must be at least 18 years old.
High school diploma or GED equivalent required.
Upbeat, positive, and professional attitude.
Punctuality and reliability.
Ability to maintain physical ability to administer CPR in a medical emergency.
Ability to walk and stand for prolonged periods and frequently stoop, bend, kneel, crouch, crawl, climb, reach, twist, grasp, and make repetitive hand motions.
Ability to occasionally lift, carry, push, and/or pull up to 50 pounds.
Ability to talk continually in person or on the phone during the shift.
Ability to see and hear within the normal range, with or without correction.

Nice To Haves

Prior customer service experience preferred.
Bilingual English/Spanish applicants are encouraged to apply.

Responsibilities

Greet members and guests and provide exceptional customer service.
Answer phone calls in a friendly manner and assist callers with questions.
Check members in, provide tours, sign up new members, log amenities, and communicate updates and events.
Respond to member questions and concerns in a timely and professional manner.
Process beverage and merchandise purchases using the point-of-sale system.
Use the POS system to assist with membership cards, address changes, and billing or payment questions.
Keep the front desk area and lobby clean and orderly.
Clean and maintain the facility, including mopping spills, removing trash, cleaning windows and mirrors, and re-racking weights.
Clean exercise equipment and tanning beds.
Clean and stock restrooms and wet areas.
Obtain and maintain CPR/AED certification within company-required time frames and be able to administer CPR/AED during a medical emergency.