Weekend Opener - Saturday & Sunday

Planet Fitness - Fitton Clubs•Hermitage, PA

16h•Onsite

About The Position

Planet Fitness is seeking a motivated, part-time Member Services Representative for weekend morning shifts. The role provides customer service to members, prospective members, and guests while supporting an exceptional “Judgement Free” member experience. English/Spanish bilingual applicants are encouraged to apply. The position combines front-desk and membership support with regular cleaning and upkeep of the club, exercise equipment, tanning beds, restrooms, and wet areas. The representative is expected to interact positively and professionally with members and coworkers, maintain a punctual and reliable attendance record, and obtain and maintain CPR/AED certification within company-required time frames.

Requirements

Exceptional customer service skills and the ability to interact positively and professionally with members and coworkers while exceeding member expectations.
Must be at least 18 years old.
High school diploma or GED equivalent required.
Upbeat, positive, and professional attitude.
Punctuality and reliability.
Ability to maintain the physical ability to perform CPR/AED in a medical emergency.
Ability to walk and stand for prolonged periods and frequently stoop, bend, kneel, crouch, crawl, climb, reach, twist, grasp, and make repetitive hand motions.
Ability to occasionally lift, carry, push, and/or pull up to 50 pounds.
Ability to talk continually in person or on the phone during the shift.
Ability to see and hear within normal ranges, with or without correction.

Nice To Haves

Prior customer service experience preferred.
Bilingual English/Spanish applicants are encouraged to apply.

Responsibilities

Greet members and guests and provide exceptional customer service.
Answer phones in a friendly manner and assist callers with questions.
Check members in; tour and sign up new members; log amenities; and communicate updates and events.
Respond to member questions and concerns in a timely, professional manner.
Process beverage and merchandise purchases using the point-of-sale system.
Use the POS system to assist with membership cards, address changes, and billing or payment questions.
Keep the front desk and lobby clean and orderly.
Clean and maintain the facility, including mopping spills, removing trash, cleaning windows and mirrors, and re-racking weights.
Clean exercise equipment and tanning beds regularly.
Clean and stock restrooms and wet areas regularly.
Obtain and maintain CPR/AED certification within company-required time frames and be able to administer CPR/AED during a medical emergency.