Community Director Jobs

About The Position

Requirements

• Community Association Manager (CAM) license required.
• High school diploma required.
• Previous management experience in association operations required.
• Proven leadership experience mandatory.
• Ability to communicate effectively with managers, guests, and employees one-on-one and in small groups in a fast-paced environment.
• Ability to create and disseminate written correspondence.
• Ability to delegate responsibilities.
• Ability to motivate, develop, and manage a team.
• Computer literacy.
• Ability to perform mathematical computations for budgeting and cost analysis.
• Ability to perform the essential duties safely and satisfactorily.

Nice To Haves

• Bachelor’s degree preferred.
• PGA membership preferred but not required.
• A minimum of ten years of professional experience is preferred.

Responsibilities

• Deliver and promote prompt, courteous, and genuine service to residents, members, guests, and employees.
• Motivate, direct, and assist department heads, managers, and front-line staff.
• Plan, develop, and implement operational procedures and methods in accordance with ICON practices and policies.
• Ensure HOA and amenity goals and objectives are implemented to meet the expectations of residents, members, the Board of Directors, and management.
• Coordinate operating and capital budget development, monitor HOA financial statements, and take corrective action as needed.
• Maintain relevant professional association memberships and attend conferences, workshops, and meetings to stay current with developments in the field.
• Keep abreast of HOA and amenity financial records and complete required daily, month-end, and annual reporting.
• Monitor the quality of HOA and amenity products and services and ensure member and guest satisfaction.
• Secure and protect HOA and amenity assets, including facilities.
• Build and nurture professional relationships among the community, team members, and company.
• Direct and coordinate contracted vendors and evaluate their performance.
• Facilitate and prepare paperwork for budget, annual, and Board of Directors meetings.
• Investigate complaints, disturbances, and violations and resolve problems in accordance with rules and regulations.
• Inspect grounds, facilities, and equipment to determine repair or update needs.
• Solicit and analyze contractor bids for repairs.
• Assist with planning, scheduling, and coordinating general maintenance, major repairs, and construction projects.
• Maintain records of maintenance and operating costs and related Association dues.
• Purchase supplies as needed.
• Assist the Board with vendor selection and manage contracts for Association services, including cleaning, maintenance, and security, as directed.
• Assist in preparing detailed property budgets and financial reports.
• Confer regularly with community association members to ensure their needs are being met.
• Meet with the Board of Directors and committees to discuss and resolve legal, environmental, and other Association matters.
• Provide leadership to the team.
• Cover CAM or Club Manager positions that are open or when the incumbent is out of the office.