Director, Community Employment and Training

Goodwill of Central Florida•Orlando, FL

8d•Onsite

About The Position

The Director, Community Employment and Training provides leadership and oversight to the Workforce Development division, ensuring quality services that fulfill the organization’s mission, operate within budgetary plans, meet CARF standards, and follow agency and departmental policies and procedures. The role seeks and implements collaborations that use Goodwill’s social enterprise to create employment opportunities. The Director oversees day-to-day transitional and supported employment operations across participating GICF locations, leads program teams, coordinates participant placement with Retail Operations, and manages referral pipelines and community partnerships across a six-county service area. The role is the primary operational contact for Vocational Rehabilitation and other referral or funding partners, with material concerns escalated to the Vice President. The position ensures accurate documentation, funding integrity, billing support, audit readiness, and program-level CARF compliance. It prepares and analyzes program reports, partners with Retail Operations, Finance, Human Resources, and other teams, monitors expenses and contract-funded revenue activity, and leads staff training and process improvements. Work takes place in office, retail, community partner, and program environments, with independent travel throughout GICF’s service area and occasional evening or weekend work based on program or business needs.

Requirements

Bachelor’s degree in human services, business, workforce development, rehabilitation, or a related field, or an equivalent combination of education and relevant experience.
Seven or more years of progressively responsible experience in workforce development, vocational rehabilitation, supported employment, human services, or related employment programs, including experience in multi-site or contract-funded environments.
Three or more years of experience leading supervisors, professional staff, or program teams with accountability for performance, service quality, and compliance.
Demonstrated experience with documentation standards, contract or funding requirements, participant services, and performance reporting.
Knowledge of supported employment, transitional work, vocational rehabilitation practices, ADA requirements, job accommodations, referral systems, and participant-centered service delivery.
Ability to lead multi-site program operations, develop staff capability, establish accountability, and translate organizational priorities into consistent execution.
Working knowledge of CARF accreditation, contract compliance, documentation controls, audit readiness, and funding or billing requirements relevant to workforce programs.
Strong analytical and problem-solving skills, including the ability to monitor KPIs, interpret program and funding data, identify trends or exceptions, and communicate actionable findings.
Strong written and verbal communication skills and ability to work effectively with participants, staff, operational leaders, funders, public agencies, and community partners.
Financial acumen sufficient to monitor budgets, funded-service activity, billing support, and resource needs.
Proficiency with Microsoft Office and information systems used for program documentation and reporting.
Sound judgment in participant, staff, compliance, and operational matters, including managing sensitive or urgent situations and escalating material risks appropriately.
Valid Florida Driver’s License with satisfactory driving record.
Ability to perform work in office, retail, community partner, and program environments, including sitting, standing, walking, and using a computer for extended periods.
Ability to communicate clearly in individual and group settings and work effectively in environments with varying activity and noise levels.
Vision sufficient for computer work, documentation review, presentations, and observation of participant or program activities.
Ability to lift up to 10 pounds regularly and up to 25 pounds occasionally.

Nice To Haves

Experience within Goodwill, social enterprise, Vocational Rehabilitation, or CARF-accredited services.
Certified Rehabilitation Counselor (CRC) credential.

Responsibilities

Lead day-to-day transitional and supported employment operations across participating GICF locations and translate Mission Impact priorities into consistent program practices and service delivery.
Establish team expectations, allocate work, coach and develop program staff, and manage performance to support participant supervision, service quality, and operational accountability.
Coordinate participant placement and labor integration with Retail Operations based on program readiness, store capacity, productivity expectations, and participant support needs.
Monitor attendance, productivity, service delivery, and participant outcomes; address performance gaps and implement improvements within program standards.
Manage referral pipelines across the six-county service area to maintain appropriate participant flow and program utilization.
Serve as the primary operational contact for Vocational Rehabilitation and other referral or funding partners, resolving routine service, documentation, and participant-flow issues and escalating material concerns to the Vice President.
Coordinate participant intake with program capacity and business demand, using referral and utilization trends to anticipate volume and staffing needs.
Develop and maintain community and referral relationships aligned with the Vice President’s broader partnership strategy.
Ensure timely, accurate case documentation, service records, authorizations, and other records required by contracts, funding sources, and internal standards.
Monitor billing support, documentation quality, and funding requirements; investigate discrepancies and coordinate corrective action to protect reimbursement accuracy and fiscal integrity.
Manage program-level CARF readiness and ongoing compliance activities, including record review, documentation standards, staff follow-through, and corrective actions in coordination with the Vice President.
Maintain required wage, program, and compliance documentation; monitor audit readiness and escalate material compliance or funding risks.
Prepare recurring and ad hoc reports for the Vice President on participant flow, service delivery, outcomes, utilization, compliance, and funding indicators.
Analyze program data to identify trends, exceptions, capacity issues, and improvement opportunities and recommend operational actions.
Partner with Retail Operations, Finance, Human Resources, and other internal teams to resolve program issues and align participant services with operational requirements.
Provide program information and analysis to support Mission Impact leadership reporting, planning, accreditation, and funding discussions.
Monitor departmental expenses, contract-funded revenue activity, and resource needs within approved budgets; identify variances or concerns for Vice President review.
Identify opportunities to improve program efficiency, service quality, participant outcomes, and utilization within established strategy and funding parameters.
Monitor labor-market and service-delivery trends and recommend practical adjustments to operations, referral practices, or participant supports.
Lead staff training, case-record quality reviews, and process standardization to strengthen consistency and continuous improvement.
Travel independently throughout GICF’s service area to retail locations, community sites, partner meetings, and program activities.