Employment and Training Advisor

City of Atlanta•Atlanta, GA

4d•Hybrid

About The Position

The Employment and Training Advisor coordinates direct employment and training services for participants in Workforce Innovation and Opportunity Act (WIOA) programs serving adults, dislocated workers, and youth. The role provides case management to customers, helping address employment barriers and supporting their transition into work. The position maintains a caseload of up to 150 files and operates in accordance with applicable policies and procedures. The position reports to the Manager, Employment and Training Advisor and/or the Executive Director of Workforce Services. The work schedule follows the City’s hybrid policy as assigned: at least four days per week in person at City worksites or facilities, with the option of one remote day per week subject to eligibility, departmental needs, and supervisor approval. The schedule may change to five in-person days per week. The role may require lifting up to 20 pounds occasionally and/or up to 10 pounds to move objects.

Requirements

Bachelor’s degree in Public Administration, Business Administration, or a related Human Services field, or equivalent academic preparation.
Three or more years of progressively responsible work experience providing issue analyses and recommendations in a Career Advisor/Case Management field or related discipline, or an equivalent combination of education and experience sufficient to perform the essential duties.
Strong leadership and communication skills.
Knowledge of workforce development and WIOA regulations.
Knowledge of local and state workforce regulations and policies.
Knowledge of federal grant regulations.
Ability to provide excellent customer service.
Experience with databases and data analysis.
Proficiency with relevant software and technology.
Ability to engage internal and external stakeholders in crucial conversations that lead to actionable outcomes.
Understanding of systems, processes, and people to develop and implement solutions to problems.
Effective oral and written communication skills.
Ability to create detailed, informative reports and documents for executive leadership, oversight entities, and stakeholders.
Attention to detail and ability to handle complex tasks accurately and efficiently.

Nice To Haves

Preferred requirements are the same as the minimum requirements.

Responsibilities

Facilitate aptitude tests and interest inventories to identify customers’ strengths and weaknesses.
Develop individualized customer service plans consistent with policies and procedures.
Maintain a caseload of up to 150 files.
Refer customers to agencies that can address needs identified in their service plans.
Intercede on customers’ behalf when appropriate and necessary.
Monitor the quality and appropriateness of services provided to customers.
Provide case management services that address employment barriers and support customers’ transition into employment.
Develop and maintain customer case records consistent with policies and procedures.
Enter and update customer information in the Georgia Workforce System (GWS).
Participate in staff meetings to discuss customer status.
Facilitate pre-employment and job readiness workshops.
Submit required reports.
Serve as Primary Lead and assist the Site Supervisor during the supervisor’s absence.
Track and report data needed to promote service quality and efficiency.
Perform other duties as assigned.