Employment and Training Advisor

City of Atlanta•Atlanta, GA

4d•Hybrid

About The Position

The Employment and Training Advisor assists with coordinating direct employment and training services for Workforce Innovation and Opportunity Act (WIOA) participants in the adult, dislocated worker, and youth categories. The position provides case management to customers, helping address employment barriers and support their transition into employment. The advisor works under the direct supervision of the Manager, Employment and Training Advisor and/or the Executive Director of Workforce Services. The Atlanta Department of Labor and Employment Services (ADOLES), created in January 2023, works to develop a robust workforce and provide residents with pathways to economic advancement. The department partners with federal, state, and local governments, educational institutions, and community and faith-based organizations to deliver workforce development services. Its programs include WIOA and the American Rescue Plan Act. The role maintains a caseload of up to 150 files, coordinates referrals and services, and ensures records and customer information are maintained in accordance with applicable policies and procedures. The position follows the City’s hybrid work schedule as assigned: at least four days per week in person at City worksites or facilities, with the option of one remote day per week based on eligibility, department needs, and supervisor approval. The schedule may change to five days in person.

Requirements

Bachelor’s degree in Public Administration, Business Administration, a related Human Services field, or an equivalent qualification meeting the stated academic requirements.
At least three years of progressively responsible work experience providing issue analyses and recommendations in career advising, case management, or a related discipline, or an equivalent combination of education and experience sufficient to perform the essential duties.
Strong leadership and communication skills.
Knowledge of workforce development and WIOA regulations.
Knowledge of local and state workforce regulations and policies.
Knowledge of federal grant regulations.
Ability to provide excellent customer service.
Experience with databases and data analysis.
Proficiency with relevant software and technology.
Ability to facilitate constructive conversations with internal and external stakeholders that lead to actionable outcomes.
Ability to understand systems, processes, and people in order to develop and implement solutions to problems.
Effective oral and written communication skills.
Ability to create detailed, informative reports and documents for executive leadership, oversight entities, and stakeholders.
Keen attention to detail and ability to address complex tasks accurately and efficiently.
Ability to meet the position’s physical, lifting, and sensory requirements, including light work involving exertion of up to 20 pounds occasionally and/or up to 10 pounds to move objects.

Responsibilities

Facilitate aptitude tests and interest inventories to determine customers’ strengths and weaknesses.
Develop individualized customer service plans that address customers’ needs in accordance with policies and procedures.
Maintain a caseload of up to 150 files.
Refer customers to agencies that can address needs identified in their individualized service plans.
Intercede on behalf of customers when appropriate and necessary.
Monitor customer services for quality and appropriateness.
Provide case management services to remove employment barriers and facilitate customers’ transition into employment.
Develop and maintain customer case records in accordance with policies and procedures.
Enter and update customer information in the Georgia Workforce System (GWS).
Participate in staff meetings to discuss customer status.
Facilitate pre-employment and job-readiness workshops.
Submit required reports.
Serve as Primary Lead for the Site Supervisor during the supervisor’s absence.
Track and report data needed to promote service quality and efficiency.
Perform other duties as assigned.