Community Director

Associa • Falls Church, VA

7d • Onsite

About The Position

Legum and Norman is hiring a Community Director for its corporate office in Falls Church. The Community Director provides strategic leadership, operational oversight, and client relationship management for an assigned management division. The role oversees a division of community associations across the greater DC, Maryland, and Virginia markets and leads the Portfolio Management team. The position is accountable for staff performance, financial guidance, client satisfaction, regulatory compliance, client retention, and business growth.

The Community Director leads and develops Portfolio Managers, manages relationships with association boards, and oversees financial, operational, governance, vendor, and contract matters. The role also supports business development and strategic growth through proposals, client presentations, service enhancements, and corporate initiatives. Other duties may be assigned.

The annual salary is $105,000–$120,000, depending on experience and credentials.

Requirements

• Minimum 5 years of progressive experience in community association management.
• Strong financial acumen and experience with budgets, audits, and reserve planning.
• Demonstrated success in staff leadership, client relationship management, and contract/vendor negotiation.
• Exceptional communication, presentation, and conflict-resolution skills.
• Willingness to obtain and maintain CMCA®, AMS®, and PCAM® credentials.

Nice To Haves

• Bachelor’s degree in business, real estate, or a related field (preferred).

Responsibilities

• Lead, mentor, and manage a team of Portfolio Managers.
• Conduct performance reviews, set professional development goals, and ensure staff maintain industry credentials.
• Ensure timely execution of projects and client deliverables.
• Promote accountability, customer service, and continuous improvement.
• Serve as senior executive point of contact for assigned associations and build strong relationships with their boards.
• Attend and present at board meetings, annual meetings, and client events as required.
• Handle escalated client concerns and resolve complex issues in a timely manner.
• Oversee client-community budgets, financial reporting, reserve planning, and audits.
• Ensure compliance with GAAP, governing documents, and applicable statutes.
• Guide major financial transactions, including loans, reserve investments, and insurance claims.
• Promote operational efficiency and proper use of company systems such as TownSq and C3.
• Interpret and apply governing documents, statutes, and legal requirements for client associations.
• Coordinate with association counsel on contracts, hearings, litigation, and compliance matters.
• Ensure adherence to risk management and insurance requirements.
• Oversee vendor procurement, negotiation, and contract management for key services.
• Ensure vendors deliver services on time and to the required quality, and hold them accountable to contractual terms.
• Contribute to business development through proposals, RFP responses, and presentations to prospective clients.
• Identify opportunities for service enhancements, cost savings, and revenue growth within the division.
• Support and promote internal services and programs that support branch revenue growth.
• Collaborate with senior leadership to execute corporate initiatives and strategic plans.

Benefits

• Company-paid support for obtaining and maintaining CMCA®, AMS®, and PCAM® credentials.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed