Community Director

Associa•Gilford, NH

About The Position

Associa is seeking a Community Director to join its team in Gilford, New Hampshire. The role works closely with clients and vendors and partners with other Associa departments. Success requires strong customer service skills and the ability to manage multiple projects. The Community Director oversees community management operations at the branch, supports strategic planning, business development, and fiscal operations, and serves as a training liaison for community managers and support roles. The position also involves managing people and teams and carrying out other assigned duties.

Requirements

Proficient knowledge of general accounting principles.
Proficient knowledge of Microsoft Office products, including Word, Excel, and Outlook.
Professional communication skills, including phone, interpersonal, written, and verbal communication.
Self-motivated, proactive, detail-oriented, and a team player.
Ability to maintain confidentiality and discretion in performing duties and responsibilities.
Time-management and time-critical prioritization skills.
5–7 years of Community Association or directly related experience, including management of personnel.

Nice To Haves

Bachelor’s degree preferred.
CMCA designation preferred.

Responsibilities

Provide oversight for community management operations of the branch.
Establish positive relationships with the board of directors, community managers, support staff, and other vendors at the branch level.
Assist with strategic planning, business development, and fiscal operations for community-focused branch operations.
Assist in preparing policies and procedures to provide efficient client service.
Serve as the training liaison for community managers and community support roles.
Manage people and teams.
Perform other duties as assigned.