Community Director
Associa•Falls Church, VA
•$105,000 - $120,000•Onsite
About The Position
Legum and Norman is hiring a Community Director for its corporate office in Falls Church. The Community Director provides strategic leadership, operational oversight, and client relationship management for an assigned management division serving community associations across the greater DC, Maryland, and Virginia markets. The role oversees the Portfolio Management team and is accountable for staff performance, financial guidance, client satisfaction, regulatory compliance, client retention, and business growth.
Requirements
- Minimum 5 years of progressive experience in community association management.
- Willingness to obtain and maintain CMCA®, AMS®, and PCAM® credentials; the company pays for them.
- Strong financial acumen and experience with budgets, audits, and reserve planning.
- Demonstrated success in staff leadership, client relationship management, and contract/vendor negotiation.
- Exceptional communication, presentation, and conflict-resolution skills.
Nice To Haves
- Bachelor’s degree in business, Real Estate, or a related field (preferred).
Responsibilities
- Lead, mentor, and manage a team of Portfolio Managers.
- Conduct performance reviews, set professional development goals, and ensure staff maintain industry credentials (CMCA®, AMS®, PCAM®).
- Ensure timely execution of projects and client deliverables.
- Promote a culture of accountability, customer service, and continuous improvement.
- Serve as the senior executive point of contact for assigned associations.
- Build and maintain strong relationships with Boards of Directors, fostering trust and transparency.
- Attend and present at Board meetings, annual meetings, and client events as required.
- Handle escalated client concerns and ensure timely resolution of complex issues.
- Oversee budgets, financial reporting, reserve planning, and audits for client communities.
- Ensure compliance with GAAP, association governing documents, and relevant statutes.
- Guide major financial transactions, including loans, reserve investments, and insurance claims.
- Ensure operational efficiency and proper use of company systems, including TownSq and C3.
- Interpret and apply governing documents, statutes, and legal requirements for client associations.
- Coordinate with association counsel on legal matters, including contracts, hearings, litigation, and compliance issues.
- Ensure adherence to risk management and insurance requirements.
- Oversee vendor procurement, negotiation, and contract management for key services such as engineering, utilities, banking, and insurance.
- Ensure timely delivery and quality performance from vendors, holding them accountable to contractual terms.
- Contribute to business development through proposals, RFP responses, and presentations to prospective clients.
- Identify opportunities for service enhancements, cost savings, and revenue growth within the division.
- Support and promote internal services and programs that support revenue growth across the branch.
- Collaborate with senior leadership to execute corporate initiatives and strategic plans.
- Perform other duties as assigned.
Benefits
- Company-paid CMCA®, AMS®, and PCAM® credentials.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
