Community Director

Bowden Living•Columbus, GA

About The Position

Bowden Living is seeking a dynamic, results-driven Community Director to lead the daily operations and overall success of a multifamily community. The role is the on-site business leader, with responsibility for leasing and occupancy, financial performance, resident satisfaction, and team development. The Community Director is expected to lead by example, take initiative, embrace accountability, and address challenges with a solutions-focused mindset. The position oversees community operations, property presentation, maintenance coordination, leasing strategies, budgeting, expenses, collections, financial reporting, resident relationships and retention, and team recruitment and development. It also ensures compliance with Fair Housing regulations, applicable laws, and company policies, and uses Entrata and other property management technology to support efficient operations. The Community Director partners with regional leadership to resolve challenges and achieve performance objectives.

Requirements

At least 3 years of multifamily property management experience, including at least 1 year in a Community Director or comparable leadership role.
Proven ability to lead community operations, leasing performance, and financial results.
Strong leadership skills and an interest in coaching, mentoring, and developing others.
Solid understanding of budgeting, financial reporting, collections, and NOI.
Knowledge of Fair Housing regulations and multifamily industry standards.
Experience with property management software; Entrata experience is strongly preferred.
Excellent communication, organization, problem-solving, and decision-making skills.
Proactive, hands-on leadership style with a strong sense of ownership and accountability.

Nice To Haves

Experience with lease-up communities or new developments.
Familiarity with Entrata, Leonardo247, ELI, or similar property management platforms.

Responsibilities

Oversee day-to-day community operations, ensuring exceptional service, efficiency, and attention to detail.
Maintain standards for curb appeal, property appearance, apartment readiness, and overall community presentation.
Partner with maintenance teams on timely work orders, preventive maintenance, and apartment turns.
Identify opportunities to improve operational performance and the resident experience.
Lead leasing strategies to maximize occupancy, renewals, and revenue.
Monitor leasing activity, market trends, and competitor performance to identify growth opportunities.
Manage the community's operating budget, expenses, collections, and overall financial performance.
Review financial reports, identify trends, and implement strategies to improve net operating income (NOI).
Ensure timely and accurate reporting, documentation, and financial controls.
Foster a welcoming, service-focused environment and build positive resident relationships.
Address resident concerns professionally and urgently.
Lead resident retention initiatives, community events, and renewal strategies.
Take ownership of the community's online reputation and seek opportunities to enhance resident satisfaction.
Recruit, train, coach, and develop a high-performing community team.
Set clear expectations, encourage accountability, and recognize outstanding performance.
Foster a positive, collaborative workplace where associates feel supported and empowered.
Lead by example and provide direction and motivation to achieve community goals.
Ensure compliance with Fair Housing regulations, applicable laws, and company policies.
Maintain accurate resident records, leasing documentation, and operational reporting.
Use Entrata and other property management technology to support efficient operations.
Partner with regional leadership to identify challenges, implement solutions, and achieve performance objectives.