Community Director

Associa•Reno, NV

About The Position

Associa Sierra North is seeking a Community Director responsible for community operations and supervision of the branch, including staff training, supervision and evaluation, client relations, and office operations. The Community Director is a member of the branch leadership team and drives initiatives and programs. The role oversees Community Managers and supports branch clients, stakeholders, vendors, and staff. It includes mentoring and developing managers, supporting strategic planning and business development, monitoring community and division performance, managing contract renewal submissions, and ensuring budget goals, policies, and operating standards are met. The Community Director also coordinates training and communications, conducts employee check-ins and performance reviews, and works on branch projects as directed. The position requires a typical office environment, limited travel, and overtime may be required.

Requirements

Bachelor’s degree or equivalent related experience required.
7–10 years of directly related or closely related experience.
5–7 years of management and/or supervisory experience.
5–7 years of Community Association experience.
Certified Community Manager license issued by the Nevada Real Estate Division required.
Proficient knowledge of GAAP.
Expert knowledge of Microsoft Office products, including Word, Excel, and Outlook.
Expert knowledge of typical business correspondence, including grammar, structure, punctuation, and spelling.
Professional communication skills, including phone, interpersonal, written, and verbal communication.
Self-motivated, proactive, detail-oriented, and a team player.
Confidentiality and discretion in performing duties and responsibilities.
Time-management and time-critical prioritization skills.

Nice To Haves

Master of Business Administration degree preferred.
Certified Supervisory Community Manager license issued by the Nevada Real Estate Division preferred.

Responsibilities

Identify critical needs of branch clients and work with Community Managers to fulfill them as needed.
Build relationships of trust and expertise with Board members, vendors, staff, colleagues, and other Associa departments.
Oversee Community Managers in general branch operations and establish positive branch-level relationships with stakeholders and vendors.
Assist executive management with branch-level strategic planning, business development, and fiscal operations.
Complete CCTR for clients within the Director’s book of business.
Proofread and quality-check Board packets, meeting minutes, and SLAs for accuracy.
Mentor Community Managers and develop managers for growth opportunities and future Community Director roles.
Identify the tools and resources needed by direct reports and support client and Community Manager retention.
Develop a pipeline of Community Managers to backfill positions when needed.
Identify obstacles to Community Managers’ success and address them through coaching, guidance, and leadership.
Identify, change, implement, and create Standard Operating Policies as needed.
Monitor success metrics for all communities in the POD portfolio and enforce division policies and standards.
Manage management contract renewal submissions to the BP two months before expiration.
Ensure the division achieves its accountable budget items.
Set annual goals, objectives, and benchmarks for Community Managers and their business units, and provide quarterly updates to team members.
Ensure Community Managers coordinate with designated Administrative Support personnel for productivity.
Coach and train struggling direct reports and implement performance improvement plans as needed.
Identify and distribute Degreed courses for direct reports.
Communicate Associa updates, policy changes, and internal communications to direct reports.
Deliver quarterly PPRs for division members and conduct monthly one-on-one meetings for all employees.
Plan and present training and branch content at monthly Manager Meetings, partnering with departments and Directors to support effective communication.
Partner with the Branch President and others on business development opportunities to meet branch budget goals.
Work on special projects and initiatives as directed by the Branch President and other leaders.
Partner with departments and Directors to help the company achieve the Branch Management Plan.
Complete ad hoc reporting and projects as needed.
Attend CAI networking meetings.
Perform other duties as assigned.