Community Director

Hunt Military Communities•Warner Robins, GA

About The Position

Under the direction of the Director of Operations, the Community Director is responsible for the operational and financial oversight of an assigned community, typically comprising 500 to 950 units, to achieve company goals. The role facilitates community performance across personnel management, leasing, collections, resident services, maintenance, revenue enhancement, capital improvements, government and partner relationships, reporting, and compliance with applicable laws and company policies. It requires excellent communication and collaboration skills, strong computer skills, and hands-on management abilities. The Community Director manages the daily operations of a multi-family military housing property, serves as the company's primary liaison with government entities, and is accountable for financial performance and operations within the approved budget. The position leads staff and teams, supports occupancy and income goals, promotes resident satisfaction, monitors market conditions, and identifies opportunities to improve property performance and asset value. It also oversees maintenance, vendor relationships, capital projects, bookkeeping, records and reporting, risk management, and emergency procedures. Driving for company business is required using a company vehicle or, in certain circumstances, a personal or rental vehicle.

Requirements

At least 5 years of previous property leasing experience or applicable skills.
At least 3 years of property management or operations experience, including demonstrated ability to prepare basic budgets and interpret financial results.
At least 1 year of experience managing others.
Operational management experience, preferably in the property management industry.
Strong computer skills, including Microsoft Word, Excel, PowerPoint, and Outlook.
Strong verbal and written communication skills.
Ability to work effectively with employees at all organizational levels and with the military community and military command.
Reliable, self-motivated team player with attention to detail and strong communication, client management, and business literacy skills.
Discretion and a professional attitude and appearance.
Ability to use technology platforms at a high level on a daily basis.
High-level understanding of safety practices.
Valid, in-state driver's license.

Nice To Haves

Bachelor's degree in Business Administration, Marketing, Property Management, or a related discipline.
Previous experience with YARDI.
Accredited Residential Management (ARM) certification.
Certified Apartment Manager (CAM)-NAAHQ certification.
Certified Professional of Occupancy (CPO) certification.

Responsibilities

Recruit, hire, train, coach, evaluate, and discipline direct reports, up to and including termination.
Serve as the company's primary liaison with the Government and maintain communication with local and other government entities as necessary.
Manage daily operations of the multi-family military housing property, including compliance with government transaction documents when applicable.
Ensure the property's financial performance and operations remain within the approved budget and purchasing guidelines, with a focus on maximizing cash flow after debt service.
Lead the team in achieving income and occupancy goals through sales, customer service, and relationship management.
Hold residents accountable for community expectations outlined in the community handbook.
Analyze operations, initiate changes to improve performance, and identify and implement revenue-enhancement opportunities that increase asset value.
Monitor internal and external market forces, develop strategies to maintain a competitive property, conduct monthly market surveys, and provide trend reports.
Promote ongoing marketing and advertising, maintain knowledge of local market and economic trends, and implement marketing plans accordingly.
Report progress on assigned projects; liaise between on-site management, residents, and military partners; and communicate problems or changes to management.
Provide resident customer service, resolve issues, and ensure maintenance completes service requests promptly.
Physically inspect property areas, including amenities and common areas, and verify vacant homes meet safety, cleanliness, appearance, and appeal standards.
Oversee maintenance operations to ensure compliance with HMC performance requirements.
Coordinate with maintenance and make-ready staff to ensure change-of-occupancy maintenance meets HMC standards after move-out.
Maintain daily, weekly, and monthly management records and generate required reports.
Obtain bids and manage capital improvement projects according to company guidelines and budget.
Manage vendor relationships, including contract compliance and oversight.
Oversee Accounts Payable, Accounts Receivable, and general bookkeeping.
Establish and maintain renewal programs as required.
Oversee risk management and emergency procedures to protect people and property.
Follow proper safety techniques in accordance with company, property, and departmental policies, procedures, and standards.
Drive for company business using a company vehicle, or use a personal or rental vehicle for company business more than 50% of the time when required to perform work duties.