Community Director

Gallery Residential•Spartanburg, SC

7d•Onsite

About The Position

The Community Director is responsible for maintaining the physical asset and maximizing financial returns in accordance with the owner’s objectives. The role ensures compliance with company policies and procedures, Fair Housing, the Americans with Disabilities Act, the Fair Credit Reporting Act, and other laws and regulations governing multifamily housing operations. The Community Director directs and coordinates activities to motivate and develop the onsite team, support operations that meet or surpass industry standards, present the value of Gallery Residential to current and prospective clients, and maintain and inspire company culture. The position also supports organizational priorities through solution-focused leadership, innovation, project and change management, engagement with residents and stakeholders, and participation in community and industry activities. The Community Director supervises and mentors corporate and onsite employees and manages property operations, owner relationships, financial performance, marketing and leasing, resident satisfaction, maintenance standards, inspections, lease enforcement, and reporting. This position is scheduled for 40 hours in a regular work week. Typical office hours are 9:00 a.m. to 6:00 p.m., Monday through Friday, though hours of operation vary. The employee must be available for additional tasks that may require weekend or after-hours work, work onsite, and travel for business purposes.

Requirements

Employment history demonstrating progressive accountability and responsibility in applying property-management and residential multifamily business principles.
Demonstrated knowledge and skills in sales, customer service, revenue and expense management, and financial business plans.
Ability to read, write, and communicate effectively to understand and complete business plans, financial documents, and legal documents; motivate and lead teams; and communicate property strategies and performance to clients and owners.
Mathematical skills to perform basic arithmetic and calculate percentages for financial records, budgets, and fiscal reporting.
Senior-level experience and skills in leading and managing others, including interviewing, onboarding, directing, evaluating performance, and making talent-management decisions.
Ability to follow written, oral, or diagram-based instructions and solve problems involving several concrete variables in standardized situations.
Proficiency with internet, word-processing, spreadsheet, and database-management programs, as well as property-management software.
Ability to meet predictable attendance and punctuality expectations and perform the position’s physical demands.
Ability to work in a stressful environment and work peacefully with coworkers and residents.
Ability to work onsite, travel for business, and be available for tasks that may require weekends or after-hours work.
Ability to use hands to finger, type, handle, or feel; talk and hear; stand, walk, reach, climb, stoop, or squat; and access all interior and exterior areas of properties and amenities.
Ability to push, pull, lift, carry, or maneuver up to 20 pounds independently and up to 50 pounds with assistance.
Vision abilities including close, distance, color, peripheral, and depth vision, and the ability to adjust focus.
Ability to view computer screens, cell phones, and other electronic equipment for extended periods.

Nice To Haves

Industry certifications are preferred.

Responsibilities

Work with onsite team members to prioritize solutions and establish frameworks that drive journey metrics.
Understand issues and opportunities and pursue innovative solutions.
Engage with residents, prospective residents, associates, and stakeholders to understand needs and represent company values.
Create and maintain sequenced plans for successfully launching projects.
Lead cross-functional teams through change programs and projects using frameworks and influence modeling.
Participate in community and industry activities that support the company, professional development, and business goals.
Supervise and mentor onsite property team members, communicate goals, and conduct one-on-one mentoring and daily team huddles.
Hire, onboard, train, and manage team member performance in accordance with company policies, values, and business practices.
Support client and owner relationships by meeting with owners, conducting property tours, providing performance updates, and responding to requests.
Provide input into property budgets by analyzing financial statements, marketing information, and operational reports.
Meet targeted revenues by setting rent rates, ensuring timely collection and posting of rent and fees, completing bank deposits, and preparing and reviewing monthly financial status reports.
Approve and submit vendor, contractor, and service-provider invoices; reconcile work or purchases; verify insurance certificates; code charges; and coordinate related communications.
Analyze market and economic trends and implement short- and long-range marketing and leasing strategies to achieve occupancy and revenue goals.
Promote resident satisfaction and retention by responding promptly to questions, grievances, and requests and resolving service issues.
Ensure maintenance team members meet company standards for responding to and completing resident service requests.
Conduct regular property inspections and take action to ensure the property, grounds, buildings, and amenities meet safety, cleanliness, appearance, and appeal standards.
Complete accounting, financial, administrative, and other reports and perform other duties as assigned or necessary.
Oversee lease enforcement, including periodic apartment inspections, required notices, eviction procedures, and applicable late fees and other charges.
Meet attendance, punctuality, and physical demands in accordance with company policies and performance expectations.
Travel to properties and clients, present for new business opportunities, attend educational conferences, and travel as otherwise needed to fulfill responsibilities.