Community Director

Gallery Residential • Richmond, VA

7d • Onsite

About The Position

The Community Director is responsible for maintaining the physical asset and maximizing financial returns in accordance with the owner’s objectives. The role ensures compliance with company policies and procedures, Fair Housing, the Americans with Disabilities Act, the Fair Credit Reporting Act, and other laws and regulations governing multifamily housing operations. The Community Director directs and coordinates the on-site team, cultivating and motivating employees to meet or exceed industry standards, and helps maintain and inspire company culture. The role also presents the value of Gallery Residential to current and prospective clients.

The Community Director works with the on-site team to improve journey metrics, identifies issues and opportunities and pursues innovative solutions, engages residents and other stakeholders as an organizational ambassador, and creates plans to launch projects. The position leads cross-functional teams through change initiatives and participates in community and industry activities that support personal development and company business goals.

This position supervises and mentors property employees, manages owner relationships, contributes to property budgets, and oversees revenue, expenses, leasing, marketing, resident services, property maintenance, inspections, and lease enforcement. The role also completes accounting, financial, administrative, and other reports. The position is scheduled for 40 hours in a regular work week, typically during office hours of 9:00 a.m. to 6:00 p.m. Monday through Friday, with availability required for additional work after hours or on weekends. The role requires on-site work and business travel.

Requirements

• Employment history demonstrating progressive accountability and responsibility applying property management and residential multifamily business principles.
• Demonstrated knowledge and skills in sales, customer service, revenue and expense management, and financial business plans.
• Ability to read, write, and communicate effectively, including comprehending and completing business plans, financial documents, and legal documents; leading teams; and communicating strategies and performance to clients and owners.
• Mathematical skills to perform basic arithmetic and calculate percentages for financial records, budgets, and fiscal reports.
• Senior-level experience and skills leading and managing others, including interviewing, onboarding, directing, evaluating performance, and making talent-management decisions.
• Ability to follow written, oral, or diagrammed instructions and resolve problems involving several concrete variables in standardized situations.
• Proficiency with the internet, word processing, spreadsheet, and database management programs, and property management software.
• Ability to meet attendance, punctuality, and physical demands of the role and work effectively in a stressful environment with coworkers and residents.
• Availability to work on site, travel for business, and handle additional tasks that may require work after hours or on weekends.
• Ability to access all exterior and interior parts of properties and amenities in the assigned portfolio and markets.
• Ability to push, pull, lift, carry, or maneuver up to 20 pounds independently and up to 50 pounds with assistance.

Nice To Haves

• Industry certifications are preferred.

Responsibilities

• Supervise and mentor the on-site property team by communicating goals through one-on-one mentoring and daily team huddles.
• Hire, onboard, train, and manage the performance of team members in accordance with company policies, values, and business practices.
• Support the client and owner relationship by meeting with owners, conducting property tours, providing performance updates, and responding to owner requests.
• Contribute to property budgets by analyzing financial statements, reviewing marketing information, and assessing operational reports and performance patterns.
• Meet revenue targets by setting rent rates, ensuring timely collection and posting of rent and fees, completing bank deposits, and preparing and reviewing monthly financial status reports.
• Approve and submit vendor, contractor, and service-provider invoices; reconcile work or purchases; verify insurance certificates; code charges; and coordinate related communications.
• Analyze market and economic trends and implement short- and long-range marketing and leasing strategies to meet occupancy and revenue goals.
• Promote resident satisfaction and retention by responding to questions, grievances, and service requests and taking appropriate action to resolve issues.
• Ensure maintenance team members meet company standards for responding to and completing resident service requests.
• Conduct regular property inspections and address safety, cleanliness, appearance, and appeal of the property, grounds, buildings, and amenities.
• Complete accounting, financial, administrative, and other reports and perform other assigned or necessary duties.
• Oversee lease enforcement, including apartment inspections, required notices, eviction procedures, and applicable late fees and other charges.
• Lead and support organizational projects, change initiatives, community engagement, and participation in industry-related associations and groups.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed