Community Director

Hilltop Residential • Grand Prairie, TX

3d • Onsite

About The Position

The Community Director oversees the daily operations of a multifamily residential community, ensuring high service standards and resident satisfaction. The role leads and supports leasing, maintenance, and administrative staff, manages community performance and finances, and develops strategies to achieve occupancy, leasing, retention, and rent-growth goals. The Community Director also handles resident concerns, maintains compliance with policies and legal and safety requirements, monitors market conditions, and reports performance and improvement opportunities to senior management.

Requirements

• Prior experience as a Community Director in multifamily property management, with a proven track record of success.
• Ability to effectively lead and manage a diverse team.
• Strong analytical skills to assess community needs, solve problems, and implement practical solutions.
• Demonstrated ability to resolve challenges quickly and efficiently.
• Excellent verbal and written communication and strong interpersonal skills.
• Ability to prioritize tasks and manage multiple projects in a fast-paced environment.
• Comprehensive knowledge of multifamily operations, including people management, financial reporting, problem-solving, sales, maintenance, and resident relations.
• Positive attitude, strong work ethic, and ability to lead and motivate others.
• OneSite by RealPage experience required.
• Proficiency in Microsoft Office Suite, including Word, Excel, and Outlook.
• Ability to work weekends and holidays as required.
• Valid driver's license and/or access to reliable transportation.

Nice To Haves

• Bachelor's degree preferred.

Responsibilities

• Oversee and manage daily community operations, ensuring high service standards and resident satisfaction.
• Lead, mentor, and support leasing, maintenance, and administrative staff, fostering collaboration and a positive work environment.
• Analyze community performance, set goals, and implement strategies to meet occupancy, leasing, and retention targets.
• Monitor and manage property financial performance, including budgets, rent collections, and expense control.
• Develop and implement marketing strategies to attract and retain residents.
• Ensure compliance with student housing policies, safety regulations, and legal requirements.
• Maintain current knowledge of the industry, competition, and market.
• Address resident concerns and issues and provide excellent customer service.
• Conduct regular property inspections to maintain cleanliness, safety, and overall appeal.
• Report community performance and improvement opportunities regularly to senior management.
• Create strategic plans to meet individual and community performance goals and exceed sub-market occupancy and rent-growth results.
• Build strong working relationships with team members, peers, leadership, and support department staff.

Benefits

• Competitive pay
• 401(k) with company match
• Comprehensive medical, dental, and vision plans
• Paid life insurance
• Employee referral program
• Short- and long-term disability
• Paid time off
• Employee rent discount program
• Opportunities for growth at a rapidly growing company

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed