Community Director

Associa•Reno, NV

About The Position

Associa Sierra North is seeking a Community Director responsible for community operations and branch supervision, including staff training, supervision and evaluation, client relations, and office operations. The role is part of the branch leadership team and drives branch initiatives and programs. The Community Director oversees Community Managers and community operations, maintains relationships with clients and other stakeholders, supports strategic planning and business development, and leads staff development, retention, performance management, and policy implementation. The position also partners with the Branch President and other departments, contributes to branch planning and budget goals, and undertakes special projects as assigned. The role requires limited travel and is performed in a typical office environment; overtime may be required.

Requirements

Bachelor’s degree or equivalent related experience required.
7–10 years of directly related or closely related experience.
5–7 years of management and/or supervisory experience.
5–7 years of Community Association experience.
Certified Community Manager license issued by the Nevada Real Estate Division required.
Proficient knowledge of GAAP.
Expert knowledge of Microsoft Office products, including Word, Excel, and Outlook.
Expert knowledge of typical business correspondence, including grammar, structure, punctuation, and spelling.
Professional phone, interpersonal, written, and verbal communication skills.
Self-motivated, proactive, detail-oriented, and a team player.
Confidentiality and discretion in performing duties and responsibilities.
Time management and time-critical prioritization skills.

Nice To Haves

Master of Business Administration degree preferred.
Certified Supervisory Community Manager license issued by the Nevada Real Estate Division preferred.

Responsibilities

Identify critical needs of branch clients and work with Community Managers to fulfill them as needed.
Build relationships of trust and expertise with Board members, vendors, staff, colleagues, and other Associa departments.
Oversee Community Managers in the general operations of the branch and establish positive relationships with branch stakeholders and vendors.
Assist executive management with branch-level strategic planning, business development, and fiscal operations.
Complete CCTR for clients within the Director’s book of business.
Proofread and quality-check Board packets, meeting minutes, and SLAs for accuracy.
Mentor Community Managers and develop key managers for future growth opportunities and Community Director roles.
Identify tools and resources needed by direct reports and focus on client and Community Manager retention.
Develop a pipeline of Community Managers to backfill positions when needed.
Identify obstacles to Community Managers’ success and address them through coaching, guidance, and leadership.
Create, change, and implement Standard Operating Policies as needed; enforce division policies and standards.
Monitor success metrics for communities in the POD portfolio.
Manage management contract renewal submissions to the BP two months before expiration.
Ensure the division achieves its budget for accountable budget items.
Set annual goals, objectives, and benchmarks for Community Managers and their business units, and provide quarterly updates.
Ensure Community Managers coordinate effectively with designated Administrative Support personnel.
Coach and train direct reports and implement performance improvement plans as needed.
Identify and distribute Degreed courses for direct reports.
Communicate Associa updates, policy changes, and internal communications to direct reports; deliver quarterly PPRs and conduct monthly one-on-ones for employees.
Plan and present training and branch content at monthly Manager Meetings, partnering with departments and Directors to support effective communication.
Partner with the Branch President and others on business development opportunities to meet branch budget goals.
Work on special projects and initiatives as directed by the Branch President and other leaders.
Partner with other departments and Directors to help achieve the Branch Management Plan.
Complete ad-hoc reporting and projects as needed.
Attend CAI networking meetings.
Perform other duties as assigned.