Communications Specialist Jobs

About The Position

Requirements

• High school diploma or equivalent.
• Proficiency in Microsoft Word, Excel, and other Microsoft Office Suite applications.
• Strong organizational, analytical, and multitasking skills.
• Ability to work effectively independently and as part of a team.
• Excellent interpersonal, written, and verbal communication skills, with a strong customer service focus.
• Ability to function effectively in a dynamic, fast-paced work environment.
• Ability to sit for extended periods.
• Willingness to work 12-hour shifts, including nights, weekends, holidays, mandatory overtime, and during site closures or emergencies.

Nice To Haves

• Associate’s degree in a related field.
• 2+ years of experience in security operations, law enforcement, emergency medical services, fire services, or a security operations center environment.
• Experience with C-Cure 9000 Access Control Systems.
• Experience using video surveillance systems such as Milestone.
• Experience with threat assessment and emergency mass notification systems.
• Experience with CISCO phone systems.
• CPR certification or course completion.
• Emergency Medical Technician (EMT) certification.
• Public Safety Telecommunicator certification.

Responsibilities

• Research required information using available resources.
• Identify and escalate priority issues.
• Route calls to appropriate resources and complete assigned callbacks.
• Process emergency calls for security, fire, EMS, and HazMat incidents, dispatching emergency services according to established protocols.
• Use Emergency Medical Dispatch guidelines to evaluate emergency calls and provide pre-arrival instructions.
• Monitor access control, surveillance, fire alarm, and multi-site radio systems.
• Create and monitor multi-site work orders using Corrigo and enter data in work request applications.
• Use the Critical Event Management platform to communicate urgent messages and account for personnel during major events.
• Liaise with EH&S, Facility Operations, Corporate Security teams, EMS, and law enforcement during incidents and emergencies.
• Complete incident reports and dispatch documentation using CAD systems.

Benefits

• 401(k) plan with matching company contributions
• Comprehensive medical, dental, and vision care
• Paid parental leave at 100% of salary
• Paid time off and company holidays
• Early access to earned wages through Daily Pay