Technical Specialist

Charter Communications • Overland Park, KS

1d

About The Position

The Technical Specialist I supports technology used by customer service representatives in Spectrum call centers, helping maintain a positive customer experience. The role troubleshoots hardware and software issues, manages system upgrades, and ensures call center technology operates smoothly. It includes deploying and maintaining PCs, monitors, and peripheral devices; supporting VoIP and Webex calling systems; and collaborating with cross-functional teams to improve asset management and compliance. The position involves working independently and as part of a team in a call center environment, providing support to end users and helping agents work effectively and efficiently.

Requirements

• At least 1 year of related IT experience.
• At least 1 year of customer service experience.
• Associate degree in Information Technology, Computer Science, or a related field, or equivalent work experience.
• Ability to work with users locally and remotely.
• Ability to prioritize and organize effectively.
• Ability to work with little supervision.
• Ability to lift up to 50 lbs.
• Proficiency using Microsoft Windows and Microsoft Office products.
• Experience installing, repairing, and troubleshooting Windows-based PC hardware and components.
• Experience installing software, applications, and patches.
• Good communication and customer service skills.

Responsibilities

• Set up, update, configure, troubleshoot, and repair equipment in a call center environment.
• Verify the integrity of accessories and clean equipment.
• Install RAM, hard drives, and other PC components.
• Keep asset management data up to date and refresh end-of-life PC equipment.
• Analyze, test, evaluate, and deploy new products and services.
• Support remote and offsite access for end users.
• Deploy and maintain PCs, monitors, and peripheral devices.
• Support VoIP and Webex calling systems.
• Collaborate with cross-functional teams to improve asset management and compliance.
• Log user requests and follow the appropriate procedures.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree