Technical Specialist

University of New Mexico • Albuquerque, NM

6d • Onsite

About The Position

The James & Gail Ellis School of Business Leadership is hiring a Student Technical Specialist to work with the Ellis Information Technology team. The role provides front-line IT services to students, faculty, and staff, with extensive on-the-job training and opportunities for advancement and professional development. The ideal candidate can work at least 15 hours per week and be available during regular business hours, evenings, and/or Saturdays as coverage needs require. Students may not work evenings or Saturdays in every semester or class assignment. The position pays $18.00 per hour, with opportunities for pay increases as skills develop. Highly qualified graduate students selected for hire may be placed in an assistantship position and may be eligible for additional benefits. Many former Student Technical Specialists have moved into full-time IT roles within UNM or the private sector.

Requirements

• Be enrolled in a degree-seeking program at UNM.
• Be enrolled at least half-time (6 hours) at UNM during fall and spring semesters; audit hours do not count.
• If employed through Work Study, meet Satisfactory Academic Progress.
• Have excellent communication and customer service skills.
• Have strong problem-solving abilities and curiosity for learning new technologies.
• Be familiar with Windows operating systems and Microsoft 365 applications.
• Be able to manage multiple tasks in a fast-paced support environment.
• Be able to work independently and as part of a team.
• Have skill in diagnosing and repairing computer hardware issues.
• Be able to work at least 15 hours per week and have availability during business hours, evenings, and/or Saturdays as needed.
• Meet the stated physical requirement of lifting up to 50 lbs.

Nice To Haves

• Basic macOS experience.
• Experience with or interest in Active Directory, device imaging, or enterprise management tools such as SCCM or Intune.
• Enrollment in a UNM degree program with an intention to develop a career in information technology; preference is given to current Anderson students.
• Strong analytical skills to help staff resolve technical problems.
• A strong sense of customer service.
• Genuine interest in information technologies and ability to manage the rapid pace of change in the industry.
• Experience providing technical support to peers or customers; preferred but not required.

Responsibilities

• Provide front-line technical support at the Student Technology Support Center service desk, including in-person and phone assistance, remote support sessions, mobile initiative support, troubleshooting, and use of the UNM incident management system.
• Provide technical support across multiple buildings.
• Support classroom and lab technology, including projectors, instructional computers, and audiovisual systems.
• Assist with computer lab maintenance, including updates, reimaging, and equipment upkeep.
• Configure and repair desktops, laptops, printers, and tablets used by Anderson faculty, staff, and students.
• Respond to and document incidents in the UNM ticketing system (ServiceNow), ensuring timely and accurate communication.
• Prepare technology and guide users for workshops, events, meetings, and training sessions.
• Provide one-on-one or small-group training on UNM and Ellis technologies.
• Assist with tracking and inventory of hardware, software, and supplies.

Benefits

• Extensive on-the-job training and advancement opportunities supporting education and professional development.
• Competitive wages and opportunities for pay increases as skills develop.
• Highly qualified graduate students selected for hire may be hired into an assistantship position and thus eligible for additional benefits.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed