Technical Specialist

The University of New Mexico•Albuquerque, NM

5d•$18•Onsite

About The Position

The James & Gail Ellis School of Business Leadership is hiring a Student Technical Specialist to work with the Ellis Information Technology team. Student Technical Specialists provide front-line IT services to students, faculty, and staff. The team provides extensive on-the-job training and opportunities for advancement and professional development. Applicants should be able to work at least 15 hours per week and be available during regular business hours, evenings, and/or Saturdays as needed. Evening or Saturday coverage may vary by semester and class assignment. The position offers competitive hourly wages and opportunities for pay increases as skills develop. Highly qualified graduate students selected for hire may be hired into an assistantship position and may then be eligible for additional benefits. Former Student Technical Specialists have transitioned into full-time IT roles at UNM and in the private sector.

Requirements

Be enrolled in a degree-seeking program at UNM.
Be enrolled at least half-time (6 hours) at UNM during fall and spring semesters; audit hours do not count.
If participating in Work Study, meet Satisfactory Academic Progress.
Have excellent communication and customer service skills.
Demonstrate strong problem-solving abilities and curiosity about learning new technologies.
Be familiar with Windows operating systems and Microsoft 365 applications.
Be able to manage multiple tasks in a fast-paced support environment.
Be able to work independently and as part of a team.
Have skill in diagnosing and repairing computer hardware issues.
Be able to work at least 15 hours per week and be available during regular business hours, evenings, and/or Saturdays as needed.
Meet the work environment requirements, including appropriate office attire and the ability to lift up to 50 pounds.

Nice To Haves

Basic macOS experience.
Experience or interest in Active Directory, device imaging, or enterprise management tools such as SCCM or Intune.
Enrollment in a UNM degree program with an intention to develop a career in information technology.
Current Anderson student status; preference will be given to current Anderson students.
Strong analytical skills to help staff resolve technical problems.
A strong sense of customer service.
Genuine interest in information technologies and the ability to manage the rapid pace of change in the industry.
Experience providing technical support to peers or customers; preferred but not required.

Responsibilities

Provide front-line technical support at the Student Technology Support Center service desk, including answering in-person questions, providing phone and remote support, supporting the mobile initiative, troubleshooting issues, and using the UNM incident management system.
Provide technical support across multiple buildings.
Support classroom and laboratory technology, including projectors, instructional computers, and audiovisual systems.
Help maintain computer labs through updates, reimaging, and equipment upkeep.
Configure and repair desktops, laptops, printers, and tablets used by Anderson faculty, staff, and students.
Respond to and document incidents in ServiceNow, the UNM IT ticketing system, ensuring timely and accurate communication.
Prepare technology and guide users for workshops, events, meetings, and training sessions.
Provide one-on-one or small-group training on UNM and Ellis technologies.
Assist with tracking and inventorying hardware, software, and supplies.

Benefits

Extensive on-the-job training.
Advancement opportunities and support for education and professional development.
Competitive wages and opportunities for pay increases as skills develop.
Highly qualified graduate students selected for hire may be hired into an assistantship position and may be eligible for additional benefits.

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