Life Safety / Security Communications Specialist

JLL•Lawrence Township, NJ

1d•$52,000 - $52,000•Onsite

About The Position

The Life Safety/Security Communications Specialist provides customer service and supports emergency and non-emergency communications in a fast-paced, multidisciplinary operations center. The role monitors access control, surveillance, fire alarm, and other critical systems while maintaining awareness of ongoing incidents. It supports facilities operations and business continuity efforts to protect personnel and company assets, and works with security, Environmental Health & Safety (EH&S), facility operations, and crisis management professionals to coordinate timely incident response and mitigation. The position is onsite in Lawrence, New Jersey. Work schedules are either a Pittman schedule or a 40-hour week, depending on operational staffing needs. The role requires willingness to work 12-hour shifts, including nights, weekends, holidays, mandatory overtime, and during site closures or emergencies. The stated annual compensation is $52,000, with eligibility for an 8% or 10% shift differential depending on the assigned shift. Visa sponsorship is not provided.

Requirements

High school diploma or equivalent.
Proficiency in Microsoft Word, Excel, and other Microsoft Office Suite applications.
Strong organizational, analytical, and multitasking skills.
Ability to work effectively independently and as part of a team.
Excellent interpersonal, written, and verbal communication skills, with a strong customer service focus.
Ability to function effectively in a dynamic, fast-paced work environment.
Ability to sit for extended periods.
Willingness to work 12-hour shifts, including nights, weekends, holidays, mandatory overtime, and during site closures or emergencies.

Nice To Haves

Associate’s degree in a related field.
2+ years of experience in security operations, law enforcement, emergency medical services, fire services, or a security operations center environment.
Experience with C-Cure 9000 Access Control Systems.
Experience using video surveillance systems such as Milestone.
Experience with threat assessment and emergency mass notification systems.
Experience with CISCO phone systems.
CPR certification or course completion.
Emergency Medical Technician (EMT) certification.
Public Safety Telecommunicator certification.

Responsibilities

Research required information using available resources.
Identify and escalate priority issues.
Route calls to appropriate resources and complete assigned callbacks.
Process emergency calls for security, fire, EMS, and HazMat incidents, dispatching emergency services according to established protocols.
Use Emergency Medical Dispatch guidelines to evaluate emergency calls and provide pre-arrival instructions.
Monitor access control, surveillance, fire alarm, and multi-site radio systems.
Create and monitor multi-site work orders using Corrigo and enter data in work request applications.
Use the Critical Event Management platform to communicate urgent messages and account for personnel during major events.
Liaise with EH&S, Facility Operations, Corporate Security teams, EMS, and law enforcement during incidents and emergencies.
Complete incident reports and dispatch documentation using CAD systems.