Retail Sales Specialist

Charter Communications•Pensacola, FL

1d•Onsite

About The Position

As a Retail Sales Specialist at Spectrum, you represent the company in its stores, promoting and selling products and services to existing and prospective customers. The role focuses on enhancing the customer experience while meeting sales, service, and operational goals, and fostering exceptional customer care. Compensation includes base pay plus the potential to earn more through commission and incentives. The position also offers free and discounted internet, TV, and mobile services.

Requirements

High school diploma or equivalent.
Proficiency in cash handling and accurate payment transactions.
Comfort using personal technology, including mobile devices and video platforms, and proficiency with computer applications.
Basic math skills.
Ability to read, write, speak, and understand English.
Ability to prioritize, organize, manage multiple tasks, and handle change effectively.
Familiarity with goal- and incentive-based work environments.
Ability to perform well in a fast-paced team environment.
Effective communication skills with employees and customers in person, over the phone, and in writing.
Strong interpersonal skills for building partnerships across the organization.
Self-motivation, a competitive spirit, and a desire to exceed sales goals.
Positive and professional demeanor, attention to detail, and problem-solving skills.
Ability to work a flexible schedule and attend regularly.
Ability to lift up to 35 pounds and stand for prolonged periods.
Ability to follow Spectrum's dress code and work in a moderately noisy retail environment.

Nice To Haves

Knowledge of the latest technology and devices.
1–5 years of sales or customer service experience.
1–3 years of telecommunications or wireless experience.

Responsibilities

Enhance the customer experience while meeting sales, service, and operational goals.
Identify sales opportunities and create positive customer experiences through product support and education.
Build customer relationships through effective listening, overcoming objections, and communicating the value of Spectrum products.
Maintain knowledge of products, pricing, promotions, and visual standards while minimizing product losses.
Maintain a welcoming store atmosphere and deliver a clean retail experience.
Communicate effectively, adhere to policies, resolve issues, and participate in training programs.